Diana Bustos Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Hollywood, Florida

Successfully self-branded and created a multitude of customer relationships resulting in over 100k in annual sales. Produced over 80% of sales as a result of repeat customers due to creating an authentic value in the personal service customers received.Trained a successful downline, coaching in aspects of building organic rapport with customers in order to build a long lasting clientele and referral business.Taught effective social media strategies to create a relatable and consistent online presence in order to effectively reach new customers.

Overhauled, implemented and streamlined all processes within the Education Department, including the creation of policies, guidelines, and their supporting documents.Assisted Executive Director and consultants in preparation for ACICS accreditation visits, which included auditing all academic files, employee files and ensuring all records were in compliance with CIE and ACICS standards.Coached staff and faculty on how to work effectively with the institution’s target market from education and retention aspects.Built community relationships with medical/clinical sites for the purpose of creating affiliations for student externship/volunteer/career placement opportunities.Participated in the institute’s marketing strategies including billboard, TV commercial, print ads and online presence.

Miami Lakes

In addition to responsibilities of Assistant Director of Education (listed below):•Led implementation of new education policies and procedures while assisting in creating the pertinent work flow process and supporting documentation.•Trained administrative education staff companywide on a monthly basis on education operations & documentation ex: transfer of credits evaluation, in-house degree processing etc.•Trained all education administration new hires company-wide. •Served as flagship education team for introduction & execution of new processes & rolling-out of new programs.•Successfully hired and trained education staff for team, including Registrars and Assistant Registrars. •Identified & met with at risk students to help maximize opportunity for successful degree completion & ensure student retention.•Met with and coached students requesting to withdraw from institution to discuss their decision at length & provide possible alternatives.•Worked closely with Campus Director to resolve conflicts amongst students, instructors due to behavior challenges or violation of college policies, carrying out resulting consequences such as student dismissal, probation, due process hearings, student appeals etc.•Conducted ongoing internal audits on academic records amongst all student statuses.• Passed numerous successful audits by DOE, VA, ABHES with minimal to zero findings.

Hialeah/Miami Lakes

•Managed education staff & faculty including Registrar, Assistant Registrar, Program Directors/Coordinators & 40+ instructors in several health related AS Degree programs.•Met with students on an on-going basis for coaching, advisements, & corrective academic action plans in order to help ensure student’s successful completion of program & provide ongoing support.•Evaluated official transcripts and awarded prior education credits for newly enrolled students.•Managed graduation eligibility process including audit of records, credit/course completion & updated status in system.•Maintained textbook inventory and responsible for ordering textbooks to fit campus needs.•Maintained & monitored hundreds of student records within ABHES accreditation guidelines.•Monitored student’s SAP ensuring SAP guidelines were met & policies such as probation & dismissals were carried out such.•Created master schedules in conjunction with Corp. DOE and PD’s each term with the consideration of instructor/student ratios & program needs.•Collaborated with Corp. DOE & PD’s to determine instructor term-based teaching assignments.•Responsible for optimal classroom allocation per term & ensuring its timely readiness.•Responsible for determining and executing the termination of student from institution.•Reported timely student data, such as enrollment certifications etc., to VA SAA.•Maintained institution’s population data & reported status changes on an ongoing basis.

Hialeah

•Maintained daily attendance records for 400+ students through Campus Vue database.•Responsible for timely data entry of final grades for each school term.•Responsible for helping to identify at-risk students for DOE to meet with.•Provided prompt verification letters, deferment requests, Work Force One verifications.•Gathered pertinent information to provide to DOE when students became candidates for graduation.•Presented at new student orientations every term to help introduce newly enrolled students to Education staff and processes.•Provided excellent customer service to 400+ students as the only education representative on campus as Acting DOE and Registrar.

Pembroke Pines

•Served as official authorized keeper of the college’s student records: evaluating, maintaining & reporting of hundreds of student records within ACIC’s accreditation guidelines.•Responsible for auditing students’ transcripts & records to ensure students met all the necessary requirements to be considered for graduation.•Performed hiring, supervising & evaluating duties for Assistant Registrar & work-study positions.•Trained & provided continual support for Registrars & Assistant Registrars from the company’s other 7 campuses.•Collaborated with corporate administrators, staff, faculty, & IT to facilitate and improve services to students, including catalog & registration/records policy questions.•Provided registration services, including quarterly scheduling of 800+ students to submit to DOE for final approval & assignment of faculty.•Responsible for issuing official/unofficial transcripts to students, other institutions etc.•Served on the college’s Student Retention Committee devising methods to improve student retention rates & ways to assist students in overcoming any potential obstacles to successfully graduating.• Participated in mock "teaches" with prospective instructors in conjunction with DOE & PD to help select the most qualified instructors to hire.•Served as liaison between the college, I-20 students & immigration services as the college’s Designated School Official ensuring international students maintained their student visas & complied with student immigrations policies.•Served as liaison between the college, VA students, & the Florida Dept. of VA as the college’s VA certifying official ensuring qualified students received their VA Education benefits.• Trained DSO & VA Officials company-wide on all related procedures.• Counseled students when falling below Satisfactory Academic Progress guidelines set by institution and government.• Passed numerous successful audits by DOE, VA, ACICS with minimal to zero findings.

Master'S Degree, General Psychology

Bachelor Of Science (B.S.), Psychology

Associate Of Science (A.S.), Applied Management

Master Of Science - Ms, Psychology