• Develop and implement strategic initiatives to optimize operational efficiency and improve client service delivery• Identify inefficiencies in operational processes and implement solutions that result in cost savings and productivity gains• Manage budgeting, monitor expenses and forecast processes for the operations department, ensuring financial targets are met or exceeded• Negotiate contracts with external vendors and service providers, ensuring cost-effective solutions align with operational needs• Prepare regular financial reports and analyses for senior management and stakeholders, providing insights into operational performance and trends• Recruit and onboard new team members, and lead a team of operations professionals, providing guidance, training, and performance feedback

• Provide comprehensive administrative support to managers and staff• Manage client database management program & system• Implemented and maintain follow up system for all incoming leads from internet & telephone• Coordinate the preparation of all listing & open house flyers, graphics, signage and all other marketing materials• Guide and assist Spanish-speaking clients with concerns, questions, or procedure during their buying/selling process • Serve as a Spanish translator for others in the office• Input all listing information into MLS and marketing websites and update as needed • Create meaningful and beneficial relationships with local vendors, graphic designers, printers and other vendors pertinent to the agency• Regularly update & maintain communication with clients, agents, title officer, lender etc.• Strategically analyze market demographics• Coordinate all closings to ensure continuity and good communication between agents, client and assistant

• Support the President/CEO, the Small Business and Latino Outreach Coordinator and the Sr. VP for Government & Community Relations in their work at the Chamber• Assist in planning and implementing chamber events by scheduling and attending meetings, managing data for invitees, sending invitations, assembling event packets and coordinating details on the day of events• Manage the process for monthly diversity mixers including emailing businesses, checking the chamber master for attendees, greeting and helping attendees during the events• Take minutes for the Legislative Breakfasts and Coffee and Coidenvos ensuring accuracy of names and details • Improved interpersonal and communication skills through interacting with attendees at events and meetings • Delivered a well-received presentation at an Advocacy Council Meeting regarding my internship resulting in complements on my professionalism • Create PowerPoint presentations for CEO and Sr. VP to use during meetings• Translate newsletters, speak with Latino small business owners on the phone and in person, and translate for Chamber Staff in the office and at mixers• Revised ReadingBridges.net website by adding and editing content• Collaborated on deciding the strategy for Small Business Saturday• Designed organizational charts for changes in management structure• Assist with Certificates of Origin; in process of receiving my PA Notary Public Certificate