Diana D'Alessandro Email and Phone Number
Diana D'Alessandro work email
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Diana D'Alessandro personal email
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Diana D'Alessandro is a Customer Experience and Executive Operations at Nuvo. She possess expertise in public speaking, microsoft word, powerpoint, community outreach, social media and 11 more skills. She is proficient in French and Spanish. Colleagues describe her as "Diana was a coworker who demonstrated her UX design skills masterfully during our time together at Utopia Global Wellness. We collaborated on many web design projects together, and Diana was always reliable, knowledgeable, and helpful. She guided me throughout the UX process, going the extra mile to ensure I fully understood how to approach a user experience with proper research and testing. Working with Diana has been a wonderful experience, and I am so grateful to have worked under her… Show more" and "I recently worked with Diana on a website redesign for my non-profit, Tower and Keep. Diana did an excellent job diving into the background needed to understand the issues with the site, as well as conducting her own primary research. She also helped us flatten the site structure and make it easer for users to find and explore our content. She did really great work all around, and I’m looking forward to working with her again in the future!"
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Customer Experience And Executive OperationsNuvoNew York, United States
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Customer Experience SpecialistNuvo Sep 2023 - PresentBrooklyn, New York, United States -
User Experience Designer (Ux)Utopia Global Wellness Apr 2023 - Aug 2023-Audited and developed the company’s 1st design system, ensuring brand consistency across all pages and platforms-Collaborated with cross-functional teams to develop and implement successful strategies to increase website traffic-Conducted data analysis of user engagement and bounce rate using Google Analytics-Led stakeholder alignment efforts to prioritize user needs and implement 4 impact changes -
Customer Experience AssociatePeloton Interactive Feb 2023 - Aug 2023New York, United States-Developing highly empathetic client relationships to enhance customers' experiences and generate revenue-Assisting members into live productions, answering phones and emails, and miscellaneous administrative tasks-Consistently maintaining a score above 92% on monthly key performance indicators-Boosted customer satisfaction ratings by implementing a streamlined support process, resulting in an increase in positive feedback within the second quarter -
User Experience Designer (Ux)Tower And Keep Oct 2022 - Mar 2023Remote-Revitalized Tower and Keep's website by restructuring its information architecture and content strategy, resulting in a more user-friendly and effective online presence-Achieved an 80% improvement in user retention rate through usability testing-Elevated user experience by designing wire frames, high-fidelity mock ups, and conducting extensive user research for desktop and mobile interfaces -
Senior Customer Experience AssociateAbound Dec 2020 - Aug 2022New York, United States-Implemented customer outreach initiatives, resulting in a 15% decrease in customer churn and a 10% increase in customer retention-Designed and implemented a self-service knowledge base, reducing the number of support tickets and empowering customers to find solutions independently-On boarded and trained 3 new employees within a 3-month period, ensuring seamless integration and accelerating their productivity-Answered 50-100 marketplace questions daily from entrepreneurial consumer… Show more -Implemented customer outreach initiatives, resulting in a 15% decrease in customer churn and a 10% increase in customer retention-Designed and implemented a self-service knowledge base, reducing the number of support tickets and empowering customers to find solutions independently-On boarded and trained 3 new employees within a 3-month period, ensuring seamless integration and accelerating their productivity-Answered 50-100 marketplace questions daily from entrepreneurial consumer brands and local retailers Show less -
Executive AssistantEasypost Aug 2019 - Aug 2020San Francisco Bay Area-Provided exceptional support for corporate partners and staff during meetings and company events, resulting in a 95% satisfaction rate based on post-event surveys-Optimized team productivity by updating spreadsheets and creating presentations, leading to a 20% time savings in data analysis tasks-Successfully coordinated 2 company events, ensuring seamless execution and high attendee satisfaction, while simultaneously contributing to the successful completion of ad hoc projects within… Show more -Provided exceptional support for corporate partners and staff during meetings and company events, resulting in a 95% satisfaction rate based on post-event surveys-Optimized team productivity by updating spreadsheets and creating presentations, leading to a 20% time savings in data analysis tasks-Successfully coordinated 2 company events, ensuring seamless execution and high attendee satisfaction, while simultaneously contributing to the successful completion of ad hoc projects within tight deadlines Show less -
Customer Experience AssociateWorldpackers May 2018 - Apr 2020- Developed and maintained key performance indicators (KPIs) to measure and track customer satisfaction levels, including surveys, customer ratings, and reviews-Provided personalized guidance and support to more than 25 travelers in preparing for their solo trips around the world, leveraging the site's essential features-Authored engaging and informative articles for the company blog to enhance customer experience and maintain their interest -
Marketing AssistantCross Marketing Pr Dec 2018 - Aug 2019San Francisco Bay Area-Played a key role in the development and execution of marketing and public relations plans, resulting in a 30% increase in brand visibility and a 20% growth in customer engagement-Contributed to successful influencer outreach initiatives, resulting in a 3 new brand collaborations and partnerships-Assisted in the creation of targeted media lists and proposals, leading to a 25% improvement in media coverage -
Front Desk AgentOxford Collection Hotels Jun 2017 - May 2018-Consecutively scored 100% on work evaluations-Conducted 20-25 sales and customer service calls per day-Assisted in managing over 300 displaced guests
Diana D'Alessandro Skills
Diana D'Alessandro Education Details
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Front End Development -
Communication And Media Studies -
Communications And French
Frequently Asked Questions about Diana D'Alessandro
What company does Diana D'Alessandro work for?
Diana D'Alessandro works for Nuvo
What is Diana D'Alessandro's role at the current company?
Diana D'Alessandro's current role is Customer Experience and Executive Operations.
What is Diana D'Alessandro's email address?
Diana D'Alessandro's email address is di****@****hoo.com
What schools did Diana D'Alessandro attend?
Diana D'Alessandro attended Designlab, Santa Rosa Junior College, Sonoma State University, Université Paris Ouest Nanterre La Défense.
What are some of Diana D'Alessandro's interests?
Diana D'Alessandro has interest in Children, Civil Rights And Social Action, Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture, Health.
What skills is Diana D'Alessandro known for?
Diana D'Alessandro has skills like Public Speaking, Microsoft Word, Powerpoint, Community Outreach, Social Media, Customer Service, Social Networking, Microsoft Office, Research, Event Planning, Microsoft Excel, Time Management.
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Diana D'Alessandro
Brigantine, Nj5adp.com, adp.com, enterprise.com, enterprise.com, enterprise.com2 +191062XXXXX
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