Diana Dudley Email and Phone Number
Diana Dudley work email
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Diana Dudley personal email
Results-oriented, data-driven, and empathetic professional with six years of leadership experience and a unique blend of expertise in education, management, technology, and customer support. A dedicated advocate for empowering individuals to their full potential through equitable and inclusive opportunities and leveraging technology to enhance experiences and optimize work. Committed to applying my skills to support the holistic needs of children, educators, families, customers and teams.Key Skills:Team Leadership and CollaborationInterpersonal Relationships and CommunicationFamily Engagement and SupportProgram Development and EvaluationCustomer Service and Technology IntegrationCollaboration is at the heart of my approach and I excel in building and cultivating relationships. I have developed and championed over 10 policies to strengthen family support systems and engagement. I have led initiatives that merge educational best practices, emerging technology and comprehensive family support to drive positive change in diverse educational settings. I resolve conflicts diplomatically and implement objectivity and supportive policies to resolve challenges. By fostering meaningful partnerships between schools, educators and families, I have facilitated open lines of communication, provided resources and guidance, and created collaborative environments that nurture children’s growth and well-being. I have a proven track record of collaborating with leadership teams to develop and implement strategic plans that align with organizational goals and drive improved outcomes. I have led diverse teams ranging in size from 2-30+, promoting a collaborative and inclusive culture that supports transparency, shared decision-making, and professional growth. By fostering a culture of collaboration, trust, and innovation, I have empowered educators, families, and community stakeholders to work together towards shared goals.With a strategic mindset and strong program management skills, I have successfully developed and implemented comprehensive educational experiences that address the holistic needs of children, including academic, social, and emotional support. I am adept at program evaluation and utilizing data-driven insights to make informed decisions that continuously improve processes and outcomes.In my personal time, I enjoy being with my family, baking, gardening and being outdoors. I would love to connect – feel free to message me here on LinkedIn or send me an email!
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Manager, Youth And Young Adult InitiativesNamiBrighton, Co, Us -
Manager, Success TeamsNami Apr 2024 - PresentArlington, Va, Us
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Project ManagerGrowing Minds Together Oct 2023 - PresentDurango, Colorado, Us● Drive effective operations for diverse collaborative projects with state and district-level education leaders. ● Engage internal and external stakeholders at all levels to ensure project tasks and deliverables are tracked, on time, and on budget.● Ensure project efficiency through the development of automations for repeating tasks such as invoicing and compliance document submissions.● Execute operational tasks including personnel management, software acquisition, and event/travel planning. -
Manager, Partner Support, Trust And SafetyPrenda Aug 2022 - Jul 2023Mesa, Arizona, UsResponsibilities:● Administer timely, cross-functional customer support and issue resolution in accordance with policy and contractual requirements.● Manage sensitive student & personal information with discretion and in alignment with privacy standards. Resolved over 150 incidents.● Provide consultative support for parents and educators within 24 hours to implement available resources and supports for children.● Create, refine and document over 100 internal processes and policies using professional, clear language and aligned to style guide. Technical Competencies: ● Asana● Calendly● Google Workspace● HubSpot● Slack● ZoomAccomplishments: ● Identified and documented 105 operational processes over 2 months, resulting in a 40% reduction in level of effort and improved efficiency. -
Manager, Customer Support OperationsPrenda Jul 2021 - Aug 2022Mesa, Arizona, UsResponsibilities:● Led a team of 2-4 people to provide high-quality, consistent service to customers for program implementation and deliverables.● Monitored individual staff performance data. Provided feedback and coaching to align performance to expectations, developed quality improvement strategies and professional development opportunities.● Developed measurement data to drive decisions, understand trends in customer needs and assess team performance.● Engaged support team in assessing and tracking contributions to mission and strategic direction of the organization, including KPI.Technical Competencies:● Asana● Google Workspace● HelpScout● HubSpot● Slack● ZoomAccomplishments:● Collaborated to design and implement metrics specific to customer support response and resolution times and 4-hour team SLAs.● Improved employee engagement 30% by partnering with HR to launch a performance management process to track individual growth.● Guided change management and product adoption for transition of company CRM and help center platform over 3 months.● Served as project manager for a cross-functional team that successfully captured $250k in lost revenue over the course of 2 months.
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Student Support AdvisorArizona Virtual Academy / K12 Aug 2020 - Jul 2021UsResponsibilities:● Facilitated outreach and ongoing customer support for a caseload of 250 elementary students and families. ● Analyzed weekly participation data to appropriately prioritize tiered support and determine effectiveness. ● Coordinated communication for new families including weekly orientations, welcome calls, and task accountability.● Collaborated with other staff, service providers, and families to offer appropriate interventions for students who were struggling.Technical Competencies: ● Blackboard● Microsoft Office Suite● Skype● ZoomAccomplishments:● Successfully supported 30 families in avoiding withdrawal by helping their child(ren) maintain consistent attendance and pace with academic progress. -
Family Programs SupervisorPhoenix Zoo Sep 2017 - Aug 2020Phoenix, Az, UsResponsibilities:● Effective staff management for diverse teams of 2 – 30+ including hiring, training, daily oversight, coaching and skill development.● Crafted and delivered timely, professional communication to support and empower parents/families, children, and staff.● Implemented positive behavior management and social-emotional learning concepts to support whole-child learning and development.● Developed and conducted regular evaluations for education programming. Analyzed data to assess outcomes and participant satisfaction.● Led all aspects of program development and coordination using strong organization and time management skills. ● Resolved challenges with parents/families, children and staff using a diplomatic, solutions-oriented approach.● Collaborated across departments to create and implement web-based, print and social media marketing strategies.● Cultivated and maintained positive relationships internally and with community partnerships to support programs and community events.Technical Competencies:● Galaxy● Microsoft Office Suite● Microsoft TeamsAccomplishments:● Completed 3-month program evaluation mentorship. Revamped all participant feedback surveys, resulting in 15% growth in participant engagement and actionable feedback for program improvement.● Led a remote team of educators in transitioning in-person camp programming to a secure virtual platform over the course of 8 weeks. ● Designed and implemented project management strategy including creation and implementation of all administrative tasks, progress tracking, and communication plan for the inaugural Virtual Camp Zoo Program. -
Family Programs CoordinatorPhoenix Zoo Jan 2016 - Sep 2017Phoenix, Az, UsResponsibilities: ● Planned and implemented calendars, scheduling, logistics and program administration for 10 education programs.● Developed culturally sensitive curricula serving children ages birth - 14 years in the local community. ● Executed project management and mentorship for a team of 3. Developed and tracked program supply budget allocations.● Created volunteer job descriptions; provided training and performance feedback for 10-15 teen and adult volunteers.
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Special Event PlannerPhoenix Zoo Apr 2015 - Jan 2016Phoenix, Az, Us● Planned 8 recurring, public special events and developed ideas for new events that aligned with organizational mission and goals. ● Collaborated with other departments and used positive communication strategies to support overall operations and outcomes for 8 events. ● Wrote engaging copy for public event promotional material including signage, web and print marketing.
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Instructor + Program And Camp AssistantPhoenix Zoo Sep 2010 - Apr 2015Phoenix, Az, Us● Facilitated education programs for groups of varying size and age based on Arizona state science standards and guest needs.● Created and implemented effective teaching plans for a variety of programs serving toddler – adult audiences.● Executed administrative support for education programs including food and supply inventory and ordering and writing weekly program schedules.
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Title I ParaprofessionalGilbert Public Schools Aug 2012 - Dec 2012Gilbert, Az, Us● Provided academic support for K-3 students performing below grade-level standards in integrated classrooms and small group settings.● Assisted Math Specialist in lesson planning development for K-3 students based on AZ state standards.● Maintained positive lines of communication with teachers, aides and administrative staff regarding student performance and behavior. -
Institutional Integrity SpecialistRio Salado College Sep 2011 - Mar 2012Tempe, Az, Us● Completed highly detailed projects and reports regarding data compilation of post-secondary educational compliance standards.● Conducted research independently regarding U.S. Department of Education’s post-secondary compliance standards through state authorizations and accreditation.● Facilitated positive, professional communication with team members and in and out-of-state higher education professionals. -
Instructor/Animal Husbandry LeadArizona Animal Welfare League Apr 2010 - Jan 2012Phoenix, Arizona, Us● Developed curriculum and delivered hands-on humane education programs. Acted as a representative for AAWL at public outreach events.● Maintained organization of supply storage areas and inventory of materials.● Trained 3 staff and 10 volunteers to appropriately care for and handle education animals according to policies and procedures.
Diana Dudley Skills
Diana Dudley Education Details
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Arizona State UniversityConservation Biology And Ecological Sustainability -
Mesa Community CollegeEducation/Biology/Communications
Frequently Asked Questions about Diana Dudley
What company does Diana Dudley work for?
Diana Dudley works for Nami
What is Diana Dudley's role at the current company?
Diana Dudley's current role is Manager, Youth and Young Adult Initiatives.
What is Diana Dudley's email address?
Diana Dudley's email address is dd****@****zoo.org
What schools did Diana Dudley attend?
Diana Dudley attended Arizona State University, Mesa Community College.
What skills is Diana Dudley known for?
Diana Dudley has skills like Leadership, Family Engagement, Youth Development, Early Childhood, Stem, Program Coordination, Strategic Partnerships, Research Skills, Academic Support Services, Hubspot, Public Speaking, Google Workspace.
Who are Diana Dudley's colleagues?
Diana Dudley's colleagues are Kathleen Dabney, Lydia Lopez, Suzan Bistrup, Mary Lawal, Maëliss Villepontoux, Anastasia Stalling, Janet Underwood.
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