● Processed retail and (B2C) orders online, by email and phone.● Utilized accounts receivable software and ERP systems to streamline processes,enhance data accuracy, and improve overall efficiency.● Provided exceptional support by addressing billing inquiries, resolving disputes, andmanaging account adjustment to maintain positive client relationships.

Actively promoted product sales by educating customers on products, promotions andincentives, contributing to increased sales and customer engagement.● Regularly reconciled customer accounts, ensuring accurate and up-to-date records oftransactions and balances. Perform periodic audits to verify data integrity.● Obtain and document photos of damaged products to support claims and providedetailed information to the design team for quality control and improvement● Assisted with warehouse inquiries as directed by management and participated inspecial projects and additional duties as requested, demonstrating flexibility and commitment to team goals.

● Address specific roster requirements and electronic paperwork for local Union Members.● Coordinate and assist in the processing of applications for roster placements● Pull and process reports as needed requiring removals● Track qualifications for classifications which include work experience, training, time onthe job, review paystubs and other documents according to placement policy and procedures● Update database and lists with approved file information.

● Obtained and maintained A/P imaging invoice inbox, completing monthly payables processing● Scanned and routed vendor invoices to project managers and/or assigned personnel for invoice approval● Reconciliation of any invoice issues (approval delays, discrepancies, etc.) in a timely manner.● Modified and prepared invoices to appropriate accounts within internal system pr specific purchase orders.

● First point of contact for all customers via phone, email and chat through Zendesk● Troubleshoot customer transactions in timely and positive manner using Shopify andNetSuite● Coordinate with the Customer Service team to swiftly address customer support inquiriesrelated to product questions, order payment issues, delays, etc.● Evaluate customer feedback and communicate insights to other internal teams, includingmarketing, product development, strategy and technology to optimize the user experience.