Diana Fields Email and Phone Number

Scheduled energy consultants for appointments with homeowners interested in solar energy Assisted previously installed solar customers with technical support of issues Assisted in training energy consultants, and new appointment setters

Answer questions for insurance brokers regarding licensing, documentation and regulation requirements as well as specific product information Set up individual online broker portals for specific products Maintain licensure, and contract documentation

Answer phones quickly and efficiently in order to answer policy and/or billing questions Write/modify automobile policies Write/modify renter policies Write/modify valuable personal article floaters Licensed in 49 states

Quickly and efficiently answered telephone calls from members Assisted members in understanding billing procedures Maintained all security and privacy information

Quickly and efficiently answered telephone calls from members Assisted members in understanding billing procedures Maintained all security and privacy information

Counsel students on available financial aid options Maintain retention of previously enrolled students Generate statements Invoice necessary military and national accounts Review and order publications available via Department of Education

Designed, delivered, and evaluated both end user and technical training for various higher education clients Reviewed processes of workflow Developed standard processes with increased workflow and elimination of bottle necks Resolved software technical issues or higher education clients via telephone, TELNET & FTP protocols Provided many higher education clients with special projects in the form of specialized batches, data entry screens, training, consulting, and procedural development Developed and implemented “NO LIMITS” collaborative team development program which took our team from lowest performing regional client team to the highest performing reginal client team within the company Oversaw “Customer Service Week” for entire organization; consisting of four offices in various cities and numerous telecommuters.

Installed and maintained hardware and software on personal computers for administrative offices within college campus environment Resolved technical issues for administrative personnel and student campus wide Responsible for setup and maintenance of hardware and software for four PC computer labs and one Apple lab Collaborated in the development of “Computer Center Information Guide” required for regional accreditation purposes