Diana Funaro, Mba Email & Phone Number

New York, United States

Complex large loss commercial claims.

Claim Team Manager 1999- 2018Managed the daily operations of claim unit consisting of 5-8 claim handlers with approximately 1,600 claim files in various jurisdictions and coverage segments; including claim investigations, settlements, adjusted expense payments and litigation. Engaged associates to achieve results of service level task and telephone objectives at 85% or higher through frequent team meetings, using relevant metrics and promoting a team environment for problem-solving by sharing best practices.Compliance Coordinator for NY Metro Section to maintain 100% compliance rate. Conducted annual audits to complete department quality control reviews for adherence and compliance of office procedures/workflows within regulatory and company guidelines. Created and presented off site training to Section, Division, and Zone associates to improve knowledge outside of specialty to address customers questions and provide quicker resolutions to issues which reduced call backs and increased customer satisfaction. Litigation Claim Specialist - 1997 - 1999Developed and implemented litigation strategies with defense counsel for proper file resolution. Bodily Injury Senior Claim Representative - 1995 - 1997Selected to handle all out of Division claim referrals involving multiple jurisdictions and out of state policies Conducted claim investigation and negotiations of complex injury and liability claims to determine appropriate settlement values and resolve within granted authority.No-Fault Claim Representative - 1994 - 1995Handled first party claims in compliance within regulatory guidelines including arbitrations and litigation claims. Reviewed injury claims for proper evaluation, subrogation and medical management.

Bachelor Of Science - Bs, Business Administration And Management, General

Master Of Business Administration - Mba, Business Administration And Management, Total Quality Management