Dedicated and tech-savvy professional with more than 8 years of BPO experience as a Technical Support Representative, showcasing exceptional communication skills and a passion for learning. I recently graduated from a rigorous online bootcamp with a Full-Stack Web Developer certificate, eager to transition into a web development role. Strong foundation in problem-solving, customer service, and a proven ability to adapt quickly to new technologies. I am committed to leveraging my diverse skill set and determination to excel as a valuable member of a dynamic web development team.
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Customer Support RepresentativeAfni, Inc. Nov 2022 - Sep 2023Quezon City, National Capital Region, Philippines -
Information Technology Help Desk SupportAgents Only Technologies Oct 2021 - Sep 2022Assist agents in troubleshooting and resolution walkthroughs for errors and known issues through the chatroom. Confirms known issues or outages with the tools by replicating the issue and troubleshooting to isolate possible reasons and identify the root cause. -
Tsr 3Telus International Philippines Nov 2019 - Aug 2021Provides first-line support to Google Workspace admins and product-related requests through chat and email. Perform account configuration, setup, troubleshooting, and resolution walk-throughs for users of Google Workspace. -
Tsr 2Transcom Sep 2015 - Oct 2017Mandaluyong, National Capital Region, PhilippinesProvides inbound technical support for hardware, software, and networking for Samsung mobile phone and tablet users. -
Tsr2Concentrix Sep 2008 - Nov 2010Quezon City, National Capital Region, PhilippinesHandles inbound technical support for Dell computers
Diana Gregorio Education Details
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Kodego - Full-Stack Web Development BootcampFull-Stack Web Development -
Computer Science
Frequently Asked Questions about Diana Gregorio
What is Diana Gregorio's role at the current company?
Diana Gregorio's current role is Google Ads Specialist | PPC Expert | Social Media Manager.
What schools did Diana Gregorio attend?
Diana Gregorio attended Kodego - Full-Stack Web Development Bootcamp, New Era University, Quezon City.
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