20+ years in the financial industry with experience in technology, operations, and customer service. With a focus on business analysis, business process design, process improvement, process governance, process audit, quality assurance, compliance, training and risk identification. Specific skills include:Change ManagementBusiness Process ManagementProject ManagementRisk Management Six Sigma/DFSS Team ManagementBusiness AnalysisTraining & DevelopmentProcess DesignSix Sigma/MBF Green BeltMicrosoft OfficeMicrosoft VisioMicrosoft ProjectSDLC/WaterfallWebEx Risk AnalysisComplianceLife Cycle DevelopmentSharePointProcess DesignComplianceGap assessments Learning and developmentLeadershipCustomer ServiceCollectionsRecoveryMetrics and ControlsChange and Project Management SDLCDMAICWaterfallTeam management Bank Card OperationsMainframe and eCommerce platform conversions Card ServicesProcess improvementQuality Assurance Process AuditCompliance AuditRisk identification Process Re-Engineering/design