Diana Killian Email & Phone Number

Raleigh, North Carolina, United States

• Develop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as needed
• Drive product adoption and usage of insightsoftware products and solutions to retain and grow revenue
• Craft effective strategies for customer retention and negotiate and secure renewal agreements and cross-sell contracts
• Create and deliver customer business reviews and prepare reports on account status as needed
• Forecast and track key account metrics (e.g. quarterly retention and growth results and annual forecasts) and clearly communicate progress to internal stakeholders
• Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and creating value through insightsoftware’s solutions

Cleveland, Ohio, United States

* Receive project assignments from Director of Energy Solutions and Integration.* Manage opportunity from pre-sale through customer approval using all available systems, including but not limited to the Services Applications, Survey Tools, Trackers and ROI Documentation. * Build audit scope of work and supporting documentation including webinars and crew.

Greater St. Louis Area

Netsuite | Workmarket | Smartsheets |Training | Account Management | Project Management | Project Prioritization | Onboarding | MS Office | Client Service | Verbal & Written Communication Skills | Return Merchandise Authorizations | Accounts Receivable | CRM - Customer Relationship Management | Saas | Critical Thinking~ Provide a high level of customer.

Salesforce Expert User | Implementations Onboarding | Google AdWord Certified |Bing Certified | Email Marketing | Digital Marketing | MS Office | Client Service | New Systems Trainer | Campaign Management | Search Engine Marketing (SEM) | Search Engine Optimization (SEO) | CRM - Customer Relationship Management | Saas |Marketing Research and Analysis |.

Chesterfield, MO

GPS Vehicle Tracking | Fleet Management | Telematics | Fleet Tracking Software | Mobile Workforce Management | Technical Support | Trainer | Implementations | Onboarding~ Facilitate successful onboarding of new customers via web-hosted meetings.~ Developed, initiated and conducted training processes for new hires. ~ Analyzed the results of training.

Greater St. Louis Area

Research | Investigation | Risk Assessment | Investigation | Customer Retention | Decision-Making | Critical Thinking | Analytical / Exceptional Written and Verbal skills~ Accurately disseminated challenging advertising product and account information creating positive customer experiences for internal and external customers. ~ Build and nurture positive.

Associate'S Degree, Network And System Administration/Administrator

Obtained training on computer hardware and software as well as peripherals. Emphasis on computer networks and infrastructure.

Business Administration And Management, General