Responsible for attracting new customers with the most competitive service and pricing in the market, generating a sales pipeline, meeting sales targets, and identifying and selecting reputable and safe carriers for premium freight service. Book orders, assist with preparing carriers for loading, track status of loads; collaborate with carriers, shippers, and dispatchers. Update customers to shipment status and accurately keep records of related activities while keeping up with current transportation market trends.

Remotely, strengthened the team coordinating all aspects of inbound domestic freight movements to create long-term value with clear operating performance metrics and SOPs. Provided visibility into inbound freight spend to identify trends and opportunities to manage costs. Created and executed customized daily tracking metrics and implemented health-of-business updates relating to the flow and timeliness of deliveries. Developed relationships and cultivated external partnerships to achieve service-level agreements (SLA’s) through collaboration.

Direct and manage the personnel and daily operations associated with ocean freight, air freight, small parcel freight, and FTL/LTL freight within the Transportation department on all shifts, at all facilities, and responsible for the operations and expenses associated with each mode.

Responsible for the overall resident experience: welcome and orientation process, connection to services, transitions, and retention. Coordinate and facilitate Telehealth appointments. Serve as back up to the Director of Admissions.

EDI technical standard advisor for internal and external customers. Supported both customer and employee facing websites, web and mobile apps in Electronic Commerce (EC) applications. On-call specialist, assisted clientele in a 24/7/365 environment. Administrated data security privileges and controls for internal/external clients. Authored and facilitated training in eCommerce guidelines and best practices. Educated all customers in EC technology and functionality. Benchmarked other Class I railroads related processes; gathered requirements for proposed new systems, evaluated internal and cross departmental solutions, and presented recommendations to executives and stakeholders.

Managed the 24/7/365 Conductor Help Desk for internal customers. Reviewed data integrity issues to tactically and systemically resolve. Coordinated cross departmental teams to efficiently and accurately maintain sensitive information. Demonstrated considerable flexibility and imaginative thinking in developing non-traditional solutions.

Selected to participate in proprietary five month Marketing and Development Sales Center program which included extensive training in leadership, management, and all aspects of the transportation process and business. Built industry knowledge and kept up to date on emerging markets and trends. Developed detailed holistic knowledge of business segments and customers' transportation needs. Created action plans to maximize UP's participation in customers' business. Primary customer interface, fielded all customer inquiries. Coordinated company resources to fulfill customer requirements. Prioritized customer satisfaction and visited customer facilities.

Managed the transportation plan and coordinated terminal operations between various departments, internal/external customers, other railroads, regulatory agencies, city & state governments, centralized functions, and other service units. First responder to emergencies and service interruptions. Managed safety and production of Remote Control Locomotive (RCL) operations. Balanced the needs of union and management employees to implement win-win solutions. Conducted Employee Development Reviews for UP conductors.

In charge of the transportation plan for domestic and international premium operations. Coordinated and planned daily terminal and mainline activities. Executed action plans to ensure all cost of quality business objectives were met. Responsible for budgets, strategic planning, and logistical functions. Oversaw UP employees and a significant staff of contracted ramp and mechanical employees. Responsible for all aspects of 1,200 acre, $181M facility.

Selected to participate in proprietary six month Operations Management Training program which included extensive training in leadership, management, and field operations. Supervised work crews and ensured employee safety while managing the on-time transportation plan in a safety sensitive, shift work environment, in all weather conditions. Worked to reduce waste, limit expenses, and save time to provide a larger financial return for the organization. Balanced opposing sides by fostering harmonious relationships to accomplish mutual goals.

Controlled and supervised the safe and efficient movement of trains; authorizing occupancy of main track and sidings for train operations, track inspection, and maintenance personnel. Coordinated responses to unplanned events and emergency situations. Minimized train delays and recrews. Generous with time developing and training new Apprentice Train Dispatchers.