Oversee various parts of SpaSoft's business operations including the professional services team and support team. Driving team efficiencies by implementing solution enhancements and process optimization. Provide strategic account management throughout implementation lifecycle, fostering strong relationships with multiple stakeholders at the corporate and property level to ensure project success and client satisfaction.

Developed and executed strategic multi-channel campaigns, incorporating Account-Based Marketing (ABM) strategies to drive lead generation, expand the sales pipeline, and elevate brand awareness.Spearheaded the creation of our self-paced eLearning platform for customers, resulting in a 50% reduction in internal implementation time.Led the implementation of a new customer onboarding portal that enabled better management, communication, and tracking of project progress, improving tracking methods for billable and non-billable hours.Planned and managed all aspects of industry trade shows, including strategic messaging, ensuring a successful event execution.

Worked in sales of Cabanas and ensuring guest experienced a memorable stay.