Diana Mbithe Email & Phone Number

Nairobi Kenya

Responsibilities include :Advise Management on Long-Term Capacity Plans and GrowthAssign Passwords and Maintain Database AccessAnalyze and Recommend Database ImprovementsAnalyze Impact of Database Changes to the BusinessAudit Database Access and RequestsBackup and Restore Data Communicate Requirements to System AdministratorComfortable Working With Production Servers Configure Database SoftwareContinually Review Processes for Improvement

Responsibilities include, but not limited to :Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configurationAsk customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsMaintain jovial relationships with clients