Provided administrative support, including processing purchase orders, service contracts, and financial reports.Interpreted management directives to define and document administrative staff processes. Drafted and distributed invoices for outstanding payments to over 50 clients. Managed daily payment processing in QNE and Autocount Software and drafted daily financial documents. Managed all transactions and tasks regarding petty cash and purchase orders. Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel as a point of contact for the office. Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements. Renew company and employee CIDB and DOSH certificates. Managed day-to-day department operations with effective workflow coordination. Solved problems timely and effectively, ensuring customer satisfaction. Provided administrative support with accurate document preparation and data entry. Processed customer orders and invoices to support timely fulfillment and delivery.