Diana Mossos Email & Phone Number

Calgary, Alberta, Canada

Sait Dining Centre, operated by Hotel Arts● Communication skills by providing excellent and unique service to customers daily in a friendly and welcoming manner● Detail oriented by accurately handling cash, credit cards and other payment forms ● Proficiently use POS systems to enter product information and process transactions

Calgary, Alberta, Canada

● Provide exceptional customer service to 1500 guests daily to ensure a positive guest experience● Solving problems skills by efficiently managing 300 tickets issues and dealing with difficult clients during rush hours

Colombia

● Developed 5 new strategies for attracting, selecting and retaining Talent provided to 650 employees● Detail-oriented demonstrated by proficiently allocating salaries for 80 Job positions and compensation for labor well-being● Cross-functional collaboration through 3 departments finance, operation, and commercial teams to develop 4 strategic plans

Colombia

● Management skills demonstrated by restructuring the commercial, administrative and operation areas of the business unit for the successful closure of 6 ongoing projects● Excellent social and personal skills by providing unique communication to 10 new clients resulting in the close of 3 new contracts.● Detail oriented analyzing 20 project specifications with Maderkit furniture assigned to 12 model apartments● Proficient professional performance and exceeded expectations by getting award from 5 tenders● Demonstrated strategic analysis thinking by overviewing 20 projects' profitability and presentation of proposals leading to successful outcomes for the organization

Cali

● Analytical thinking by providing commercial analysis for the development of 30 new products providing periodic visits to 15 current, and potential clients ● Supported the development and presentation of 8 portfolio and strategic client negotiations increasing sales numbers by 15%● Detail-oriented demonstrated by providing research on market trends consult digital and printed publications, websites related to the sector, visit national and international fairs in the furniture sector● Detail-oriented staying updated with latest industry trends prioritizing market trends research by consulting digital and printed publications, websites and attending national and international fairs ● Provided excellent knowledge and application of Google Analytics, social media insights providing data Interpretation and Consumer Behavior Analysis resulting in the development of a new pricing strategy● Creativity and innovation skills by proficiently developing 8 visually appealing and engaging content using tools such as Adobe Creative Suite, Canva, and other software● Leadership ability by monitoring the results of the team of 15 colleagues implementing actions, training, development, and compensation according to the performance indicators defined KPIs

Cali

● Development and implementation of marketing strategy for the Cargo Body and Pipeline divisions.● Structuring of development and investment projects focused on business diversification.

Cali

● Collected and analyzed data on consumer behavior, preferences, and market trends on social media and web pages contributing to 20% of the sales team’s annual target and maintaining 28 existing customers● Proficiently monitored industry trends, competitor activities, and market dynamics increasing sales of new products.● Strategic organizational skills by compliance with assigned goals and budgets in the product categories in charge contributed to the success of the organization and helped maintain a positive bottom line● Definition of pricing policies in line with the market.● Communication skills by training and support 6 commercial team to increment sales by 15%

Cali

● Innovative skills by designing, developing and implementing 6 new product lines successfully in the market resulting in the increase of the innovation KPI by 25%● Resource management, procurement and direct contact with suppliers.● Lead work team of 6● Profitability analysis of projects and presentation of proposals.● Project designed with nomination for the 2007 Lápiz de Acero national design award

Industrial And Product Designer, Degree

Postgraduate Degree, Marketing

Business Administrator Marketing Major, Business, Management, Marketing, And Related Support Services