Diana Pasaroiu Email & Phone Number

Sebeş, Alba, România

Responsabilities:- Handling recruitment process- Arranging training and development of new employees- Monitoring employee performance- Maintaining employee files and records in electronic and paper form- Help with employee compensation, benefits, and training (like periodic bonuses or bonuses for performance)- Be the primary backup for payroll processing, including; updates to employee files, sick pay, registration of all requests- Maintain organizational charts and detailed job descriptions along with salary records- Conducting survey management- Organizing team building activities and other internal events- Coordinate exit process for departing employees- Preparation of specific reports (recruitmant report, staff fluctuation, absenteeism rate, overtime hours, costs ...)

Bucureşti, România

Responsibilities:- Managing incoming calls and e-mails.- Perfect knowledge of the products.- Generating sales leads.- Achieve a very high level of satisfaction from our customers.- Handling customer complaints.- Find solutions for every unpleasant situation.- Deal with the fraudsters/fake customer profiles.- Offer a solution, even if the complaint was made for one of our collaborators - like the delivery service.- Patience, positive language, sense of humor, clear communication skills, the ability to "read" the customer's mind, listening skills, empathy, responsibility.- Go the extra mile to engage the customers.

Bucharest, Romania

Cluj-Napoca

SC Home Deco Style SRL, Bucharest, Cluj-Napoca (Romania)At Chic Ville, I managed a team of 14-16 people as well as the online department.My store manager responsibilities were the following:- To reach and exceed the sales targets.- To increase the company's profit.- To handle effectively different types of people.- To be a source of positive energy at all times.- To maintain an excellent relationship between the customers and the company.- I handled recruitment for the shop's personnel and I was also responsible for the training of new employees and for teaching them about the company's standards and procedures.- I was also planning and monitoring the monthly and daily plans.- I was also in charge of the team development through detailed evaluation and feedback.- The image of the shop was very important so I was in charge of maintaining that impeccable image of the shop.- I had to issue reorders depending on sales.- I made sure that all the merchandise (over 30.000 pieces) was displayed correctly and that theshop was tidy and clean.- I offered support in the sales process for the improvement of the sales quality.- I handed evaluation tests for the sales assistants. And according to their attitude, skills and the saleclosing, I offered them feedback, thus being able to monitor and control their evolution.- Since this was the company's first store, I provided support to the rest of the stores, accompanied bythe top salespeople.

Bucharest, Romania

As an assistant manager, I was in charge of managing reports according to our managers' needs, I was taking care of the relations between the managers and the other employees. Also, I needed to be a very good salesperson, I was promoting and selling the company's products and services, presenting their characteristics and benefits for the customer through open questions. I needed to give them the best offer according to their needs.Plus, as an assistant manager, I always had to replace the shop manager when he was away.

Cluj-Napoca

SC Miroglio Romania SRL, Cluj-Napoca, Bucharest (Romania)I started as a salesperson and due to my curiosity and interest to assimilate as much information as possible, I was promoted as store manager within several months.My main responsibilities were:- To reach and exceed the financial targets set by the owner;- To increase the company's profit;- To interact with different people and different types of personalities;- To be a source of positive energy and to maintain a wonderful relationship between the customers and the company;- I handled personnel recruitment for the shop and subsequently;- I was responsible for training the new employees and preparing them for their new job. I had to explain all of the company's standards and procedures;- I was also responsible for the team's development through detailed evaluations and feedback;- The image of the shop was very important, so I was responsible for maintaining an impeccable appearance and I was also in charge of correctly displaying the merchandise;- I also had to issue reorders depending on our sales.Aside from the duties I had as a store manager, I was offered the opportunity to open some of theMotivi stores in Arad, Bacau, Bucharest, Timisoara. This involved preparing the store for opening, recruitingpersonnel and training them for a period of several weeks.

Master'S Degree, Babes-Bolyai University, Faculty Of Economics And Business Administration, Cluj-Napoca (Romania)

Licence, Faculty Of Geography, Tourism And Services