Diana Ramirez Email and Phone Number

• Conduct passengers check-in: prepare and issue tickets and boarding passes• Assist pre-boarding passengers and provide information on flight schedules and routes• Technical Environment: Amadeus, FLY

• Managed the day by day needs of elderly family (Mom, Dad and brother)• To cook, clean, visit and transport to and from appointments (such as doctors, therapists, etc.) or banking and shopping as needed• Arrange medical care for all them

• Corrected functional, technical and operational issues related to financial software applications•Technical environment: JIRA, IDMS, JCL, COBOL, VSAM, Endevor, TSO ISPF

• Conduct passengers check-in: prepare and issue tickets and boarding passes• Assist pre-boarding passengers and provide information on flight schedules and routes• Technical Environment: Microsoft Office, RES III, Qik Chek 3 live, Smart Drop, ACFIDS

• Created daily lesson plans for multi-level adult classes based on learning needs• Employed different approaches and integrated technology to make lessons interesting and interactive• Conducted small group and individual classroom activities

• Classified, organized, uploaded and parsed legacy programs in the TLM (Transformational Legacy Modernization) repository • Analysed legacy source code to describe applications and components in terms of business processes, use cases, screens, reports and key code components• Legacy source code languages including Cobol, PL/1, JCL, Assembler, Fortran, and C++ • As QA tester performed manual testing of web Java applications, interact with Business Analysts and Software Developers for bug reviews, and participate in Scrum meetings, reviews and developed test scenarios• Technical environment: COBOL, PL/1, Assembler, CICS, DB2, JCL, SQL, IMS, Fortran, SAS, VSAM, Control-M / SQL Server 2008, Oracle, JRuby, Jira, SVN, MySQL Workbench, soapUI Pro, SQuirreL, Microsoft Office, Scrum, Agile

• Maintained Mainframe custom applications of Desjardins Bank• Analyzed and resolved highly complex technical and functional problems related to applications• Tested batch/on-line application modules (screens, tables, and reports) to verify the changes meet the requirements • Used SQLs to query the DB2 database on mainframe, and JCL to compile programs and test Batches • Generated detailed reports of the bugs, the pass-fail reports and the Test results• Produced deliverables including Impact Analysis, Design specifications, Technical Requirements definition, test and deployment plans, and other documents as required by the project• Worked closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction• Technical environment: COBOL, CICS, DB2, SAS, JCL, VSAM, IMS, Endeavor, Infoman, ICCF, Expeditor

• Created lesson plans, prepared classroom activities, organized teaching materials, evaluated student performance, and maintained classroom records.• Interacted with customers and clients to provide and process information in response to inquiries, concerns and requests about products and services.

• Instrumental in the formation of Grands Systems IBM at the European Institute for training in Data-processing Engineering and LSI Group• Served as a resource for colleagues with less experience (coaching)

• Managed enhancement and maintenance of various Air Canada systems including CARA (On-board meals); OBR (One Board Report); CRUISE (work schedule of cabin personnel on the aircraft); and Host to Host (messages system: plane – airports) as well as special projects for CARGO (Service) and FMIS (Flight Management Information System)• Translated client requirements into highly specified project guidelines• Analyzed and evaluated the technological impact of improvements to complex applications• Designed, executed, documented and made corrections to complex programs in accordance with analysis specifications and prescribed norms• Created traceability matrix between requirements and test cases• Coordinated with co-workers to ensure project/application delivery is aligned to business plan• Prepared Test Summary Report• Technical environment: COBOL, Pl/1, CICS, DB2, SAS, JCL, VSAM, IMS, Endeavor, Infoman, ICCF, Expeditor, TSO