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@peppersandrogersgroup.com
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Diana Ramirez is listed as Nudging organizations to become value-oriented and humans to become more coherent and take action at CXSTRATAGEM, based in Mexico City Metropolitan Area, Mexico. AeroLeads shows a work email signal at peppersandrogersgroup.com and a matched LinkedIn profile for Diana Ramirez.
Diana Ramirez previously worked as Business Innovation and Business transformation at Cxstratagem and CX, BX, PX STRATEGIST FOR LATAM at Qualtrics. Diana Ramirez holds Removing Barriers To Change - Neuroscience-Based, Change Management from The Wharton School.
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I am passionate about improving the status quo and helping others thrive. With extensive experience in Innovation and Business Improvement Laboratory Workshops, I possess the skills and enthusiasm necessary to excel in this role. My deep commitment to fostering business growth and enhancing engagement among team members and customers' employees sets me apart.With over 25 years of proven experience, I have a strong track record in enabling effective business strategies, facilitating growth, and redefining business models. I specialize in designing and launching Minimum Viable Products (MVPs) that drive innovation, as well as developing digital transformation initiatives aligned with Customer Experience (CX) programs and Customer Value Propositions. Additionally, I excel in integrating the technology that fuels these transformations.My expertise also includes crafting human-centered change management programs grounded in neuroscience principles. I believe in a holistic approach to transformation, ensuring that adoption is not just achieved but sustained over time.I have consistently demonstrated success in transforming companies and am well-equipped to engage executives in custom, industry-aligned digital transformation advisory engagements. I provide strategic alignment, present multi-year roadmaps, and document comprehensive business cases to justify action and ROI. In my previous leadership roles, I have also created thought leadership materials, developed business tools and methodologies, and ensured the transfer of best practices among team members. Whether communicating in one-on-one settings or larger group environments, I am skilled at fostering meaningful discussions and driving consensus.Skills: Collaboration, Teamwork, Analytical Thinking, Negotiation and Persuasion, Creativity and Problem-Solving, Entrepreneurial Skills, Effective Communication, Time Management, and Adaptability.Industry Knowledge: High Tech, Telecom, Finance, Health, Consumer Packaged Goods (CPG), Retail, Contact Centers, Cement, Manufacturing, and Education.
Listed skills include New Business Development, Business Process, Strategic Workforce Planning, Organizational Design, and 29 others.
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Ciudad De México Y Alrededores, México
Innovation, Business Improvement, and Org. transformation Advisory and Workshops - Transforming people and organizations through applied neuroscience, active constructivism, and ecosystems to re-invent and re-focus on becoming customer-employee value-centric.
Área Metropolitana De Ciudad De México
CX,PX, BX STRATEGIST FOR LATAM
México
Value creation through Customer experience design and enablement of powerful and cohesive omnichannel experiences. Ensuring customer adoption and satisfactionServe as the “CX Orchestra director” from strategy to operations and technology enablement, integrating AI, machine learning, analytics, contact center, and digital marketing unit divisions.Outcomes: Sell, design, and deliver the first two CX and EX projects to Mexican strategic accounts for P&R in less than 11 months. (Citibank/Banamex and Telmex)
Project-based contract with 2 Advisory firms. 1. Behavior Management project to ensure M&A success, hired by a UK Do Boutique 2. Strategic planning and measurement model design for a client in South America3. Business Growth model and strategic planning, business ecosystem model designer. Strategic Intent-Change Management enabler for the biggest food chain company in Mexico – ALSEA
Mexico Y Sudamérica
As a business Value Consulting leader for LATAM. I was responsible for product life cycle and growth, customer growth, adoption, and retention.To gain competitive advantages, I served as an enabler for their digital transformation and AI-analytic capabilities development.Some key activities: • Clarifying and unifying the business strategic vision, goals, and priorities, among the board of directors• Connecting their business hypothesis and KPIs to data-driven and analytic enablers and decision-making capabilities• Reviewing process for their value proposition and CX vision and culture, organization decision-making structure and skills, program implementation as well as their change management practices• Connecting their strategic planning innovation portfolio with their digital transformation, BI and Analytic Project portfolio• Ensuring analytics and BI project development governance • Organization development and enablement. AKA: knowledge transferOutcome: Build a profitable business value consulting practice with limited resources and gain customer-brand recognition in LATAM. Becoming a trusted advisor of some of the most important companies in LATAM such as SURA and BCP.
Strategy & Operations advisory unit and cross Industry experience in business reinvention, organization design, rewards and measurement models, process design and enablement, through technology, Product life-cycle management, and due diligence. Special assignments: 1st. TMT (technology-media-telecom) industry strategic planning, business development, and brand recognition development. 2sd. SME go-to-market and methodology frameworks design-development. Outcomes: Won and delivered the first three TMT major accounts for Deloitte with strategic projects. TELMEX, NEXTEL, and MOTOROLA in less than 2 years.
As regional alliance manager. I was responsible for creating business synergies and value-creation ecosystems, between Unisys products and other major players such as MS, CISCO, and/or "minor players". Business sales, marketing planning. DO to ensure alliance deployment success (Product activation & success, sales and service knowledge transferring). Outcomes: Singed the first conjoined bundle security solutions, between MS and UnisysSpecial assignments: POC (proof of concept of the first service-on-demand center in LAT)
As Marketing and services director, I was focused on improving customer activation and sales enablement, ensuring value proposition to the customer, and serving as the main customer experience advocate, aligning sales teams and technical inside teams with customer needs. Outcomes: Translated the traditional product sales approach into a business value selling. Created useful marketing and communication material for the customer ("how-to").As a direct and Indirect channel – I was responsible for channel (VARs) go-to-market strategy as well as the customer acquisition, activation, retention, and upsell phases. Outcomes: Direct and Indirect sales organization and go-to-market redesign and revenue-measurement-and rewards models realignment. Resulting in 40% indirect sales channel revenue growth. 35% total sales revenue growth compared with the previous semester.2. Aftermarket unit due diligence: Profitability analysis. Go-to-market design to turn this unit into a profitable one again or “sell it”. Outcomes: Turned the numbers around, after only 1Q. Making this division profitable again.
Mexico
Responsabilidades: Identificar fallas estratégicas y operativas, plantear iniciativas de mejora e implementarlas.
Mexico - Nueva York Usa
Responsable financiero-administrativo de la subsidiaria Mexicana
Maestría integral de transformación y/o profesionalización digital para las empresas
Is an innovative, experiential process designed to enhance innovation and business performance. Based on research that shows that this.
Add Strategic Value Many tasks that need to be accomplished are tactical in nature: a problem exists and it has to be solved. Strategic.
CX certification that has an holistic approach from understanding Why Service, is so relevant, how to become Customer-Focused Service, how.
BRING IDEAS TO LIFE THROUGH IDEATION AND PROTOTYPING
A human-centered approach to creating change through influence and design. This approach starts with mobilizing people around purpose.
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Diana Ramirez works for CXSTRATAGEM.
Diana Ramirez is listed as Nudging organizations to become value-oriented and humans to become more coherent and take action at CXSTRATAGEM.
AeroLeads has found 1 work email signal at @peppersandrogersgroup.com for Diana Ramirez at CXSTRATAGEM.
Diana Ramirez is based in Mexico City Metropolitan Area, Mexico while working with CXSTRATAGEM.
Diana Ramirez has worked for Cxstratagem, Qualtrics, Peppers & Rogers Group, Independiente / Freelance, and Teradata.
You can use AeroLeads to view verified contact signals for Diana Ramirez at CXSTRATAGEM, including work email, phone, and LinkedIn data when available.
Diana Ramirez holds Removing Barriers To Change - Neuroscience-Based, Change Management from The Wharton School.
Diana Ramirez is listed with skills including New Business Development, Business Process, Strategic Workforce Planning, Organizational Design, Business Strategy, Strategic Planning, Information Strategy In M&A, and Business Analytics.
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