Diana Razouk Email & Phone Number

Dubai, AE

United Arab Emirates

- Account Manager for overseas clients.- Analyzing companies' and organizations' needs to create customized training.- Lead Generating -Team Leader for a group of 5 people- Setting business goals and supervising workflow.- Monitoring Training programs and setting their KPIs.

Dubai, United Arab Emirates

• Prospect for potential new clients and turn this into increased business.
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Set up meetings between client decision makers and company’s practice leaders/Principals.

Dubai, United Arab Emirates

• Ensure targets for training delivery are met and within agreed timescales
• Monitor plans/targets and review to identify any Academy underperformance
• Gain and maintain accreditations for the Academy, its courses and training instructors and operations
• Training center resource strategy development
• Manage and control expenditure within agreed budgets
• Plan and implement training courses and programs

Dubai

• Answer inbound calls as well as assist customers who have inquiries.
• Handling customer/applicant queries via email, telephone or direct
• Build customer’s interest in the services offered by the company
• Provide personalized customer service of the highest level
• Update the existing databases with changes and the status of each customer/prospective customer
• Writing official mails to the applicants in order to revert their issues and queries.

Aleppo

• Assist the client in high level of service as per KPI.
• Assist the customer with all the services provided by the POS (point of service) Like change sim card, terminate line, reconnect line.
• Follow up and solve customers’ complains with all departments.
• Add or remove billing service according to customers’ requests.
• Report all detected problems according to customers feed back to the direct supervisor.
• Bills collection.

Master Of Business Administration (Mba), Mba, 71.35

Bachelor'S Degree, Business Administration And Management, General, Good

BA in Arts