Diana Roldan Email & Phone Number

Colombia

Achieve individual sales target.• Observe Culture requirements as per company policy and the EW Integrated Management System.• Promote EW products and services in a professional manner.• Primarily target NEW Customers to ensure growth in the region’s customer base, as well as maintainthe existing customer base.• Capture, document and communicate progress, learnings & insights for business leverage.• Co-ordinate external event scheduling, preparation, documentation and… Show more Achieve individual sales target.• Observe Culture requirements as per company policy and the EW Integrated Management System.• Promote EW products and services in a professional manner.• Primarily target NEW Customers to ensure growth in the region’s customer base, as well as maintainthe existing customer base.• Capture, document and communicate progress, learnings & insights for business leverage.• Co-ordinate external event scheduling, preparation, documentation and liaison.• Work collaboratively to share ideas, knowledge and experience and to learn from team members.• The objective will be to actively target and successfully secure the work through innovative solutions,competitive pricing and strong client relationships establishing a network of client relationships, andreport progress to the Manager, calling on assistance as required.• Ensure quotation are managed efficiently to meet customer expectations and maximise profit.• Prepare quotations.• Liaise with local team departments to ensure all requirements are well communicated andprofessionally executed.• Liaise closely with staff to ensure an efficient and timely service to EW customers pro- activelyanticipating customers’ requirements and recommending product sourcing ahead of time as andwhen required.• Regularly report on competitor and other market activity.• Keep up to date with sales methods, trends and where appropriate highlight and recommendpersonal development programmes.• Fully utilise devisor and EW platforms application using this technology to capture all project andclient/contact information, opportunities and forward tasks as your own CRM and time managementsystem.• Other duties as directed by management. Show less

Panamá, Panama

Responsibilities• Leading all operations to ensure the profitability of the company's affiliate. Responsibilities include recruitment and Liaising with head office and writing up quarterly/annual reports.• Recruiting, vetting, and training all new staff.• Researching the country or region thoroughly and adapting strategies accordingly.• Monitoring performance at all levels and scheduling training as required.• Implementing an effective brand strategy and ensuring… Show more Responsibilities• Leading all operations to ensure the profitability of the company's affiliate. Responsibilities include recruitment and Liaising with head office and writing up quarterly/annual reports.• Recruiting, vetting, and training all new staff.• Researching the country or region thoroughly and adapting strategies accordingly.• Monitoring performance at all levels and scheduling training as required.• Implementing an effective brand strategy and ensuring consistency.• Building and developing professional relationships with staff, suppliers, and clients.• Maintaining a good image of the organization at all times.• Identifying, developing, and following up strategic alliances at commercial, operational and organizational levels. Show less

Sydney, Australia

Responsibilities• Providing course advice and policy and procedural advice to future and current students.• Providing administrative support and client services to students relating to their candidature from commencement through to graduation.• Improving student experiences through the upgrading of communication mechanisms, improving of response times, editing CRM databases and gaining a general understanding of sensitivities when working cross-­‐culturally.

Sydney, Australia

Responsibilities • Improving student experiences through the upgrading of communication mechanisms, improving of response times, editing CRM databases and gaining a general understanding of sensitivities when working cross-culturally. • Fostering productive professional relationships with LAE suppliers to ensure best outcomes for students and be able to leverage off of strong working relationships.• Maintaining effective liaison and referral network with community… Show more Responsibilities • Improving student experiences through the upgrading of communication mechanisms, improving of response times, editing CRM databases and gaining a general understanding of sensitivities when working cross-culturally. • Fostering productive professional relationships with LAE suppliers to ensure best outcomes for students and be able to leverage off of strong working relationships.• Maintaining effective liaison and referral network with community agencies.• Liaising with LAE´s 40 offshore offices to ensure successful student experiences and grow LAE´s brand positioning in Australia. • Prioritising workflows and distributing work request amongst team members so as to deliver outcomes within customer timeframes. • Representing LAE Sydney at domestic market exhibitions, interview programs, open days information and training sessions and developing marketing and communication strategies for LAE Sydney office. • Upholding and reviewing student information while ensuring confidentiality surrounding sensitive information was maintained. Proactive maintenance of IT systems. • Identifying, developing and following up strategic alliances at commercial, operational and organisational levels.Achievements • Devised and managed the central growth strategy from 2012 to 2014, which has been responsible for over 100% year on year financial growth. • Developed new strategic partnerships that opened the scope of services provided to students as well as bringing substantial revenues to the office. • Implemented a complete overhaul of LAE´s CRM tool, including review of all student records. • Created and implemented Facebook strategy targeting student communities and establishing a communication network between LAE and potential clients.• Created and implemented student successful seminars and interview sessions, which provided practical information and training for LAE students and increased annual sales. Show less

Sydney, Australia

Responsibilities• Advising and guiding students in choosing the most suitable option to study in Australia or New Zealand according to their career goals, expectations and financial capacity.• Maintaining up-to-date relevant information regarding student visa policies, cost and conditions accordingly to every nationality marketed. • Daily maintenance of social media content, Facebook content, attending all training sessions organized by partners, and managing student… Show more Responsibilities• Advising and guiding students in choosing the most suitable option to study in Australia or New Zealand according to their career goals, expectations and financial capacity.• Maintaining up-to-date relevant information regarding student visa policies, cost and conditions accordingly to every nationality marketed. • Daily maintenance of social media content, Facebook content, attending all training sessions organized by partners, and managing student processes.Achievements • Strengthened ties with institutions through development of relationships with key contacts.• Doubling of LAE Sydney ´s customer retention through strategies for ensuring long-term relationships with students focusing on customer service, systematized communication and follow up processes. Show less

Crows Nest Store, Sydney

•Responsibilities • Resolving conflicts arising between staff, customers and owners of neighboring businesses• Managing a diverse staff of up to 11 individuals in daily running of store.• Daily reporting to head office detailing sales, food orders and staff movements.

Cali, Colombia

Responsibilities • Fostering and nurturing professional relationships with national and international media in order to promote events, and expanding existing partnerships with international event management companies catering to the entertainment and gaming industries• Liaising with internal and external stakeholders on content and design of fair catalogues, bulletins and newsletters, as well as updating fair web pages daily to keep up with developments and changes.

Cali,Colombia

• Responsibilities • Managing internal and external communications; including the public relations between Empoderados and Universities interested in joining the Parquesoft model.• Producing Empoderados web page (Web Master), bulletins and newsletters.• Coordinating communications in Parquesoft Tour 2007, by promoting the event in Colombian universities, liaising with invited lecturers, and developing logistical staff support.

Bogota And Cali, Colombia

Responsibilities • Managing 3 franchises in two Colombian cities during an eight-year period.• Resolving conflicts occurring between staff and patrons, and organized team building events and increasing human resource performance by redirecting communication pathways and maintained a productive relationship with the company’s suppliers. • Organizing monthly meetings to evaluate and improve customer service and foster employee development and creating new strategies to increase sales… Show more Responsibilities • Managing 3 franchises in two Colombian cities during an eight-year period.• Resolving conflicts occurring between staff and patrons, and organized team building events and increasing human resource performance by redirecting communication pathways and maintained a productive relationship with the company’s suppliers. • Organizing monthly meetings to evaluate and improve customer service and foster employee development and creating new strategies to increase sales in the franchises. • Participated in Coca Cola Colombia Manager’s Program in 2002. Show less

Cali, Colombia

• Responsibilities • Producing Parque Sapienx web page.• Coordinating public and media relations. • Creating communication strategies to encourage human resource higher performance.• Assessing internal communication systems to provide suitable solutions in crisis– i.e. interdepartmental information flows, development of formal communication pathways.

Master Of Digital Communication And Culture, Master Of Digital Communication And Culture

Bachelor Of Communications And Journalism, Social Communications And Journalism