Responsible for developing and maintaining constructive and collaborative working relationships with clients.

•Provide comprehensive administrative support to the Medical Information Team and Senior Management accurately and efficiently.•Running regular and ad hoc reports from the enquiry handling systems to clients, in weekly and monthly basics.•Performed general administrative duties such as filing, archiving and checking stationery stocks.•Created, distributed and tracked all training records for employees•Coordinated marked, and tracked the tests completed by employees as per the ProPharma Group training matrix •Data Documents: Downloading data from client systems onto Propharma Groups servers for MIS use, completing quality checks and trackers as necessary.•Article Delivery Service: Providing administrative support for all aspects of the Article Delivery Service provide for the clients, including sourcing, copyright checks, storing documents in relevant storage systems, distributing and sending of medical reference papers.

Providing all customers with the highest level of service, enrolling new customers, selling memberships and other products, processing new memberships, payments, administrative support, respond to calls from current and new clients and sales reconciliation.

Customer service, sales reconciliation and merchandising.

Management of accounts, portfolio recovery, plan sell out activities, forecast, media plan, training and competitions sales force, cataloging, trade shows, growth plan, negotiating special orders, business review.

Seeking and following leads to acquire new business for the firm establishing the new business account, developing current business relationships and ensuring client satisfaction, marketing activity, cataloging, special offers and promotions, sales forecast (LBE), account plan, logistics and coordination of events and trade shows.