Diana Serrano Email & Phone Number

I am leading multiple, high-worth residential projects from conception within allocated time, budget, and quality frameworks along with delivering bespoke turnkey solutions to achieve desired energy conservation goals. I also led, mentor, motivate, and inspire a team of six professionals including three indirect reports along with partnering with multidiscipline professionals that ensure the timely delivery of projects.➥ Efficiently managed project timelines and related resources via leading the development of an innovative, a fully customizable Scheduling Tool used by five different clients.➥ Boosted business bottom-line and enhanced corporate effectiveness via generating $1M in revenue for the organization via managing a portfolio of eight different, simultaneous programs.➥ Increased clients’ satisfaction via delivering solutions using different technologies, such as .Net intake tools, Demand-side management software, cloud-based software package, and data analytics.➥ Streamlined and accelerated business processes via designing, developing, executing, and maintaining various cost-efficient IT solutions, encouraging client participation and quality assurance with on-going assessment.

I have created a strategic program implementation roadmap, such as defining all the procedures and eliminating inconsistencies or hurdles along with partnering with high-performance experts for marketing website development, online tools, customer application processing, reporting, and invoicing to client.➥Translated business user concepts and ideas into business requirements or design documents and into consumer energy efficiency programs with the focus of minimize the excessive use of energy.➥ Headed a team of two highly functional business analysts, handling four different programs with $225k budget to assure smooth and seamless running of business operations.➥ Developed project plans including understanding resources and requirements, project scope, and data mapping along with defining all the business processes.➥ Collected user feedback and professional suggestions via prototyping the program; checking workflows of the applications and interaction with other online tools to meet required standards.

Managed and funneled $1.5M annual IT requirements of Products organization and Energy Solutions - with diverse functions and needs, e.g., supply management, engineering, project management, finance, sales. Ensured on time, on budget project completion. Met or exceeded all objectives for financials, customers and processes. Selected scope & contributions:• Collaborated with project sponsors to establish budget allocations and settlement rules for initiatives. - FY11: created project launch documents to authorize $1.5M annual budgets; closely monitored budgets and underran by 6%.- Provided monthly reports to customers to include approved budget, plan cost and actual cost.• Gathered customer needs, consolidated and prioritized requirements (225 in FY11). Most requests were for infrastructure (remote site set-up), SAP (configuration and ABAP development), Lotus Notes development, web applications, engineering, project management and document management tools. • Worked with developers and management to provide options. Helped customers assess technologies to meet needs by facilitating meetings with IT experts, IT strategy, other customers and vendors to evaluate technologies such as Adobe solutions, Microsoft tools (SharePoint, InfoPath forms), Lotus Notes, Webfocus Reporting, Oracle, SQL, JAVA , SAP, BI• Assigned requirements to developers; monitored through design, build, test, deployment, post-production.

Developed and managed global business process engineering projects that improved operating plant competitiveness and profitability for customers of $13B+ power and energy generation manufacturer. Supported custom programs that included full-scope plant operation and maintenance, consulting, training, controls, equipment upgrades, repair, field service and parts. Selected projects:• Project managed $2.5M: a) Siemens Power Generation (PG) business portal proof of concept; b) Quick Doc search engine - Verity search engine and web interface for Service Organization Div. employees to search and filter technical documents in multiple repositories (Lotus Notes, Oracle, LAN files, SAP, etc.). - Drove on-time, in-budget project delivery and received Quality Award from sponsors.- Developed/managed all aspects of project including customer requirements interpretation, initiation, planning, scope definition, managing customer expectations, functional specifications, flowcharts, mock-ups for user interface, data mappings, application testing, PMO deliverables, schedule, risk management.- Created and led cross functional/cross divisional team (including Service and Engineering). - Created extensive training material; trained end users in US/Germany; supported Quick Doc users.- Coordinated vendor selection. • At time of promotion, was under budget/on time leading project to implement 81 new processes in PG Service Organization with 6K personnel. Processes reflected best practices of all Siemens operating companies in Customer Relationship Management (CRM), Supply Chain Management (SCM), Product Lifecycle Management (PLM) and Support (HR, Procurement, Finance, Operating Rules, etc.). Evaluated data for processes using Siemens and industry standards, e.g., SCOR model. Managed ~ $800K annual budget.