Diana Shields Email and Phone Number

• Lead and implement the Change Management Strategy during a technology implementation.• Develop and implement the Communication, Impacts, Stakeholders, Training, and Sustainability plan to enable stakeholders to be prepared for the implementation. • Participate in the construction of the Standard Operating Procedure for end-users and the Configuration Guide for administrators.• Created a Web-Based Training G-Invoicing Demonstration for end users.

~Engage with a wide network of external contacts to understand and keep up-to-date with workforce regulations and issues across the region.~Liaise with colleagues and legal advisers in diplomatic missions to ensure terms and conditions of service and local staff policies are consistent with local labor law and practices.~Work with colleagues in the global HR network on projects involving the development of new HR policies. Actively contribute providing feedback and participating in… Show more ~Engage with a wide network of external contacts to understand and keep up-to-date with workforce regulations and issues across the region.~Liaise with colleagues and legal advisers in diplomatic missions to ensure terms and conditions of service and local staff policies are consistent with local labor law and practices.~Work with colleagues in the global HR network on projects involving the development of new HR policies. Actively contribute providing feedback and participating in policy discussions.~Provide advice and share best practices on terms and conditions of service, grievance procedures, tackling bullying, harassment and discrimination (BHD), managing performance, grievances employee relations and other HR practices.~Handle complex HR casework by providing expert advice to post management and guide decision making.~Manage centralised HR Advisory database for country and network – ensure accurate collation and continuous updates of information.~Oversee the HR enquiries operation including monthly reporting and analysis of key trends/issues, ensuring high standards of customer service and in alignment with regionalisation ~Analyse management information, delivering analysis reports and conclusions.~Handle customers’ complaints regarding HR enquiries (advice or recruitment processes) in liaison with the Regional Head of HR.~Supervise HR management information activities.~Lead delivery of regional HR processes (exit interviews, probation, fixed term processes) in alignment with FCO guidance and policies.~Support and monitor appraisal/review cycles with Line Managers and Senior Management at posts.~Consult with all levels of Post Management concerning strategic and proactive implementation of various HR programmes to ensure compliance with ongoing initiatives and general country/province/state compliance. Show less

• Conducted and oversaw all onboarding and exiting processes for employees• Handled all requests regarding human resources issues, rules, and regulations• Team Lead for projects involving organizational change and workflow automation • Responsible for the day-to-day operational responsibilities for the HR department • Assisted in payroll preparation by providing relevant data (separations, transfers, salary changes, etc.) • Provide information and clerical support to the… Show more • Conducted and oversaw all onboarding and exiting processes for employees• Handled all requests regarding human resources issues, rules, and regulations• Team Lead for projects involving organizational change and workflow automation • Responsible for the day-to-day operational responsibilities for the HR department • Assisted in payroll preparation by providing relevant data (separations, transfers, salary changes, etc.) • Provide information and clerical support to the Human Resources department and employees regarding human resources activities, policies, processes, and procedures. Show less

• Executed the change management approach in the SAP implementation of six large companies based on the Human Change Management Body of Knowledge (HCMBOK) Methodology. • Designed, evaluated, and presented organizational impacts analysis to the CEO’s of the SAP project (Clients and Implementing firm) before the ERP Go-Life in order to monitor and drive organizational change and mitigate possible risks that may jeopardize the company’s performance. • Elaborated organizational Impacts… Show more • Executed the change management approach in the SAP implementation of six large companies based on the Human Change Management Body of Knowledge (HCMBOK) Methodology. • Designed, evaluated, and presented organizational impacts analysis to the CEO’s of the SAP project (Clients and Implementing firm) before the ERP Go-Life in order to monitor and drive organizational change and mitigate possible risks that may jeopardize the company’s performance. • Elaborated organizational Impacts completed deliverables. • Developed and executed the SAP training plan curriculum, it included activities such as diagnosing, planning, budgeting, implementing and measuring the system adoption of leaders, administrative, and operational staff who were the ERP end-users. • Analyzed the need of stakeholders that were affected directly or indirectly by the change. • Supervised communications plan to broadcast relevant information about the project process. • Supported train-the-trainer workshops.• Managed the WPB as a training material to support the ERP training process. (SAP tool for drawing up tutorials of the transactions implemented). Show less

• Carried out organization development interventions in order to potentiate management leadership skills or improve relations within teams, by developing appropriate activities such as coaching, team building, and facilitation sessions in senior and staff level to minimize business conflicts. • Executed the change management approach in the implementation of SAP and brand improvement based on the Change Management Practitioner (CMP) Methodology.• Designed the SAP training plan… Show more • Carried out organization development interventions in order to potentiate management leadership skills or improve relations within teams, by developing appropriate activities such as coaching, team building, and facilitation sessions in senior and staff level to minimize business conflicts. • Executed the change management approach in the implementation of SAP and brand improvement based on the Change Management Practitioner (CMP) Methodology.• Designed the SAP training plan curriculum, it included activities such as: implementing and measuring the system adoption of leaders, administrative, and operational staff who were the ERP end-users. • Assessed and presented organizational impacts analysis to the CEO’s of the SAP project (Clients and Implementing firm) before the ERP Go-Life in order to monitor and drive organizational change and mitigate possible risks that may jeopardize the company’s performance.• Built a creative communication plan to reach the attention of all the stakeholders, end users, and vendors at all the levels of the companies in order to transmit important information about the project process and to measure the system adoption. • Conducted train-the-trainer workshops.• Elaborated the planned change management deliverables effective and timely. • Managed the level of resistance to change in different phases of the project through the ADKAR tool. Show less

• Led the business and controlled all aspects of its operation. Conducted the accounting, human resources, and investment activities to assure the achievement of the organizational goals. • Coordinated inventory, suppliers, personnel management, and sales processes.• Performed art-therapy sessions with children with mental disabilities such as autism, Down’s syndrome, and mental disabilities.