Diana Singleton

Diana Singleton Email and Phone Number

Americas Assessor at Expeditors | Driving Operational Excellence with Lean Six Sigma @ Expeditors
seattle, washington, united states
Diana Singleton's Location
Charlotte Metro, United States
Diana Singleton's Contact Details

Diana Singleton work email

Diana Singleton personal email

n/a
About Diana Singleton

With over 12 years of industry experience, I am a strategic and tactical business analysis leader who focuses on process improvements, efficiency gains, and implementation. I have a Lean Six Sigma Green Belt certification and strong analytical skills that enable me to identify and solve complex problems, optimize workflows, and increase customer satisfaction.As an Americas Assessor for Global Business Operations, Performance at Expeditors, I support the development and execution of global strategies, metrics, and tools that enhance the performance and quality of our products and services. I also collaborate with cross-functional teams, provide feedback and training, and drive change management initiatives. My mission is to leverage my expertise and passion for process improvement to drive revenue growth and opportunities for Expeditors and its clients.

Diana Singleton's Current Company Details
Expeditors

Expeditors

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Americas Assessor at Expeditors | Driving Operational Excellence with Lean Six Sigma
seattle, washington, united states
Website:
expeditors.com
Employees:
12756
Diana Singleton Work Experience Details
  • Expeditors
    Americas Assessor - Global Business Operations, Performance
    Expeditors May 2021 - Present
    Charlotte, North Carolina, United States
  • Expeditors
    District Business Operations Specialist
    Expeditors Mar 2018 - May 2021
    Charlotte, North Carolina Area
    Business process analyst driving growth and best in class service in the CLT district by applying lean process improvements, data analysis, change management skills, and creative solutions to support our product and services teams, customer needs, and global strategies. Articulate operational needs to the development teams. Supporting development of reporting, desktop scripting, OCR tools, Tableau reporting, and Power BI tool applications. Collaborate with the product and services teams to collect feedback and ensure adoption of new processes and tools.Accolades-2018 Process Management Fundamentals Teaching Certification
  • Expeditors
    Supervisor, Customs Brokerage
    Expeditors Nov 2015 - Mar 2018
    Charlotte, North Carolina Area
    -Lead a team of ten people daily by analyzing reports, making recommendations for improving our processes, and making operations more efficient.-Manage two of the largest revenue accounts daily, including between twenty and thirty accounts monthly. -Data entry processing through accurate quality control. -Help maintain accounting aspects of the department. Accolades-2016 Completed Leadership Platform Training-Employee of the Quarter and Employee of the Month during Q3-May 2014/ Q1-October 2011
  • Expeditors
    Lead Agent, Customs Brokerage
    Expeditors Aug 2013 - Nov 2015
    Charlotte, North Carolina, United States
  • Expeditors
    Agent, Customs Brokerage
    Expeditors Jun 2011 - Aug 2013
    Charlotte, North Carolina, United States
    -Maintain customer service via email and phone to every customer timely.-Communicating with truckers to ensure on time and timely deliveries are met for every shipment once available.
  • Randstad -Dhl Global Forwarding - Air Import And Brokerage
    Data Entry Specialist
    Randstad -Dhl Global Forwarding - Air Import And Brokerage Oct 2010 - May 2011
    Charlotte, North Carolina Area
    DHL Global Forwarding – Air Import and Brokerage -Multi-tasking throughout the day depending on what has the biggest priority. -Data entry specialist in the Brokerage department using Alliance, to ensure each file has been tracked correctly-Providing excellent client service to help find shipments and make sure all shipments are tracked correctly. -Working with a team to prepare documents to ensure quality Air Imports, using Logis.
  • Ann Taylor Factory
    Sales Associate
    Ann Taylor Factory Sep 2010 - Mar 2011
    Concord, North Carolina
    -Deliver product knowledge while providing customer service in a fast-paced environment.-Cross-trained in sales, customer service, and returns.
  • Randstad-Honda Financial Services
    Financial Representative
    Randstad-Honda Financial Services Jul 2010 - Sep 2010
    Charlotte, North Carolina Area
    Honda Financial Services -Worked in Customer Accounts while providing excellent customer service to all clients.
  • Boardwalk Billy'S - University
    Hostess/ Server
    Boardwalk Billy'S - University Jan 2007 - Jul 2010
    Charlotte, North Carolina Area
    -Managed customer flow and rotations by collaborating with the front of the house team.-Trained new employees on new hostess responsibilities that support management objectives.-Achieved customer satisfaction through customer consultation and accommodation.
  • St. Luke'S United Methodist Preschool
    Floating Teacher
    St. Luke'S United Methodist Preschool Jun 2009 - Aug 2009
    Falls Church, Virginia
    Planned activities and supervised the children.

Diana Singleton Skills

Customer Service Powerpoint Microsoft Word Time Management Microsoft Office

Diana Singleton Education Details

Frequently Asked Questions about Diana Singleton

What company does Diana Singleton work for?

Diana Singleton works for Expeditors

What is Diana Singleton's role at the current company?

Diana Singleton's current role is Americas Assessor at Expeditors | Driving Operational Excellence with Lean Six Sigma.

What is Diana Singleton's email address?

Diana Singleton's email address is di****@****ors.com

What schools did Diana Singleton attend?

Diana Singleton attended Unc Charlotte Belk College Of Business.

What skills is Diana Singleton known for?

Diana Singleton has skills like Customer Service, Powerpoint, Microsoft Word, Time Management, Microsoft Office.

Who are Diana Singleton's colleagues?

Diana Singleton's colleagues are Leon Schultz, Razan J., Jacob Myers, Paul Snoeyenbos, Stefan De Wilde, Luchito Melendez - U Melendez, Stephen Bonar.

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  • Diana Singleton (she/her/hers)

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    United States

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