Supervise Reverse Logistics processes and follow up on the fulfillment of KPIs and goals. Monitor the team on the management of the daily requests and claims from Sanofi customers in North America and ensure timely resolution on returns and deductions. Work on ideas for continuous improvement with the application of different tools to achieve more productive and efficient processes. Support the team in decision-making, providing guidance and support.Additional: * Leader in the… Show more Supervise Reverse Logistics processes and follow up on the fulfillment of KPIs and goals. Monitor the team on the management of the daily requests and claims from Sanofi customers in North America and ensure timely resolution on returns and deductions. Work on ideas for continuous improvement with the application of different tools to achieve more productive and efficient processes. Support the team in decision-making, providing guidance and support.Additional: * Leader in the migration of the Reverse Logistics and Customer Service processes from North America to the Bogota hub, leading to the opening of the CCM - Customer Contact Management team. Show less

Team Lead in charge of overseeing the credit and collection process (OTC) of Black & Decker Chile, Argentina and Peru - GEMLAG. Preparation of financial reports such as monthly projections, support in bad debt, monitoring of KPIs, among others. Direct communication with foreign trade, PTP, logistics and sales areas.

Carry out the collection process of the assigned portfolio of Argentina - GEMLAG, intercompany and imports from Brazil, Chile and USA of Stanley Black & Decker. Constant work in reconciliation of accounts and participation in order release decisions monitoring the client's credit risk, taking into account overdue balances and credit limits. Perform foreign currency entry, account clearing, commission settlement, monthly projection reports among others. Constant support to the team and Leader… Show more Carry out the collection process of the assigned portfolio of Argentina - GEMLAG, intercompany and imports from Brazil, Chile and USA of Stanley Black & Decker. Constant work in reconciliation of accounts and participation in order release decisions monitoring the client's credit risk, taking into account overdue balances and credit limits. Perform foreign currency entry, account clearing, commission settlement, monthly projection reports among others. Constant support to the team and Leader. Direct communication with areas of foreign trade, PTP, logistics and sales. Show less

Carry out the collection process for local accounts and from abroad in Argentina and imports from Brazil, Chile and the USA (GEMLAG). Constant work in accounts reconciliation and participation in decisions of orders releasing monitoring the customer’s credit risk, taking into account overdue balances and credit limits. Perform foreign exchange entry process, account clearing and commission settlement. Direct work with areas of foreign trade, PTP, logistics and sales.

Stanley Black & Decker - Accenture (Partnership)Direct oversee the assigned portfolio of commercial accounts - USA / Canada - OTC and perform the proper collection process, account reconciliation and constant monitoring of blocked orders. Review and increase credit lines according to the DOA (Delegation Of Authority) and release orders based on the credit limit, overdue balance or risk category of the customer.Additional:* Trainer - Knowledge Transfer India 2020 (Stanley… Show more Stanley Black & Decker - Accenture (Partnership)Direct oversee the assigned portfolio of commercial accounts - USA / Canada - OTC and perform the proper collection process, account reconciliation and constant monitoring of blocked orders. Review and increase credit lines according to the DOA (Delegation Of Authority) and release orders based on the credit limit, overdue balance or risk category of the customer.Additional:* Trainer - Knowledge Transfer India 2020 (Stanley Engineer Fastening / SEF)* Trainer - Knowledge Transfer India 2021 (Global Tools & Storage / GTS) Show less

Direct oversee the assigned portfolio of Canadian commercial accounts from the Global Tools & Storage BU - OTC and perform the proper collection process, account reconciliation and constant monitoring of blocked orders. Review and increase credit lines according to the DOA (Delegation Of Authority) and release orders based on the credit limit, overdue balance or risk category of the customer.

Support in the international accreditation team of the International Hospital of Colombia (Joint Commission International), as well as in Invima certifications of the pharmaceutical service of the institution.

Management of Ecopetrol S.A. contracts in the Policlinic of Barrancabermeja Headquarters, carrying out their reception, archiving, custody and handling of requests according to the internal requirements of the organization.

Administration of franchises including training and hiring of personnel, inventory management, daily, weekly and monthly reports, sales projection, fulfillment of goals, monitoring budgets and costs, operational support and other activities.

Administration of franchises including training and hiring of personnel, inventory management, daily, weekly and monthly reports, sales projection, fulfillment of goals, monitoring budgets and costs, operational support and other activities.

Supervision of personnel and support in operational activities as well as in training, management and daily tasks of the store, fulfillment of sales goals, handling of merchandise, among others.

Support in the administrative and operational management of the store, including supervision of personnel and compliance with daily and monthly sales goals.

Provide exceptional customer service meeting the requirements of the client according to the order requested and execute daily opening and closing activities.