• Partner with and support District & Area Directors by aligning, translating, and implementing strategic business objectives & initiatives• Assist with Recruiting, Onboarding, & New Hire Orientation• Conduct field visits to ensure the day-to-day operations are running smoothly• Manage all employee relation investigations, identify, and navigate through legal and compliance matters• Performance Reviews, Coaching & Training for employees and management• Drive efficient implementation of overall HR processes and policies in the organization.• Conduct exit interviews to identify opportunities for improvement• Maintain in-depth knowledge of legal standards and reduce risks related to daily management of employees• Research and analyze employee trends to understand ways to increase employee engagement and retention• Partner with Payroll team to ensure documentation is accurate & complete on a weekly basis• Prepare salary analysis for offer letters

Facilitate learning and development around team member engagement and I-9 compliance for Restaurant Managers and Area Directors.Build and implement new hire training plan to foster an engagement experience and positive approach toward organizational objectives.Oversee and provide training for Team Member Specialist to set them for success.Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements.Serve as a team member advocate by soliciting and listening to concerns and taking an active role in overall engagement tactics.Provide feedback, training and expertise to management on trends or escalated Employee Relations needs.Partner with Restaurant Leaders and HR/PeopleWorks partners on Team Member Relations matters to improve capability and effectiveness by identifying root causes to team member relations issues,designing solutions and delivering business results.Assist with other projects as needed.

Research and analyze Team Member concerns/allegations received toward work environment and supervision to facilitate resolution.Coach, support and guide restaurant leaders through performance management, investigations, opportunities and/or disciplinary action, including terminations. Partner with Field HR Managers, Regional Directors and Area Directors on complex or escalated issues, including allegations of a sensitive nature. Collaborate with Restaurant Support Center Leadership to communicate and ensure compliance with company policies and procedures, and government regulations, including I-9 compliance.Conduct Exit Interviews with departing managers, capturing and reporting trends, retention recommendations and best practices. Develop effective relationships within the organization/operation leaders to promote team member engagement and satisfaction.

• Provide front line customer service support to team members and management.• Utilize critical thinking and research skills to resolve escalations.• Ensure that outsourcing partner adheres to guidelines in service level agreement• Partner with outsourcing vendor to assist in problem solving with the ability to identify the central issue, explore resolutions and provide guidance on the best option based on circumstance. • Utilize decision making skills to think quickly and make decisions that supports Brinker’s vision• Maintain and apply a working knowledge of departmental and company accounting/payroll policies and procedures.• Manage multiple priorities while multi-tasking within a fast paced environment.• Serve as subject matter expert during the testing of new processes and help transition other team member to new process• Train third-party outsource provider on new processes, compliance regulations and ongoing functional issues.• Interact and coordinate with offshore team on a daily basis