Diana Wake Email & Phone Number

-Worked with multiple teams to create integral communications on new and existing projects to enhance the financial experience of credit union members. -Assisted employees in seven states to creating talking points for interviews and events to maintain brand messaging in all communications with the public. -Planned and wrote social media spotlights to highlight employees to increase recognition.-Created and managed content for corporate Facebook, Instagram, LinkedIn and Twitter pages.-Wrote and distributed press releases detailing credit union's community impact efforts, new hires/promotions, and other company highlights.-Served on company's Diversity, Equity and Inclusion Council to spread internal awareness and participation of program.-Collaborated with third party vendor and internal teams to launch an AI based chatbot to assist members on credit union’s digital platforms.

-Wrote and distributed press releases monthly detailing credit union's community impact efforts, new hires/promotions, and other company highlights-Collaborated with multiple teams to create more than 500 responses for new artificial intelligence chatbot which launched in February 2021-Served on company's Diversity, Equity and Inclusion Council with 15+ coworkers-Maintained and wrote content for internal Diversity, Equity and Inclusion blog -Managed multiple social media accounts using Sprout Social

-Wrote monthly internal newsletter to increase communication within a global team of 500+-Created safety training 'how to' guide and increased team completion rates by 15% in two months-Implemented monthly meetings with leadership team and middle managers to create transparency and increase communication from the top down within the organization-Identified employee stories to write and share on company's internal social media channel to increase awareness of the value of a team of 500+ among a company of 92,000+ global employees

Greater Grand Rapids, Michigan Area

-Researched and wrote consumer driven content for West Michigan's only 7pm newscast-Developed creative elements for visual storytelling-Collaborated with anchor to identify consumer stories relevant to West Michigan audience-Identified guests for 7pm newscast and conducted pre-interviews to prepare talking points

Greater Grand Rapids, Michigan Area

-Planned content for WOOD TV8's 2 1/2 hour morning show, including arranging interviews, conducting pre-interviews and selecting reporter stories-Oversaw story selection and copy edited morning show meeting tight, daily deadlines-Directed producers, reporters and anchors during breaking news events-Executed station's brand in content and language used during morning show

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area