Diana Westerfer Email & Phone Number

Philadelphia, Pennsylvania, United States

• Lead requirements gathering including interviewing users, analyzing work processes, and establishing solution objectives, in order to best serve as an advocate for those priorities, plans and other technology needs within customer departments• Research and promote the use of existing and emerging technologies to support or enhance IT operations, and identify the most effective approach for implementing solutions throughout city government, improving the value of the city’s technology assets and the return on the city’s technology investments• Collaborate with development and support teams, including writing use cases and assisting in prioritization of features and functionality for systems, and perform initial testing of enhancements and provide feedback to developers as needed• Build and maintain collaborative and consultative relationships with customers and central OIT in order to best serve as primary point of contact for IT coordination of services, communication, and solution rollout

Philadelphia, Pennsylvania, United States

• Provide clients with progress submittals, answer requests for information, and follow up on requests to ensure the customer’s expectations are met in a high quality and timely fashion • Assist with site visits to monitor project development and compliance/adherence to contract requirements to ensure all periodic milestones are met• Administer and maintain project documentation including samples, plans and specifications, contracts, change orders and pricing changes, etc. to ensure project remains on course

Cherry Hill, New Jersey, United States

• Provided progress reports, cost to complete, and other weekly and/or month-end supporting documentation to the manager to ensure specifications and expenses fell within the prescribed guidelines.• Sourced materials through key suppliers to ensure the highest quality product that aligned to the budget• Handled project invoicing, including timesheets, payroll, resource and material allocations, expenses, and accounts receivable collections to verify proper billing processes were followed and budgets remained in-line.

Cinnaminson, Nj

• Calculated and monitored job profitability using man hours worked, equipment rentals, and material purchases against initial bid estimates and accrued purchase orders• Maintained complete records of field and shop timesheets, materials ordered and received, project related documents, job plans and specifications• Recommended approval or rejection of submittals/invoices as appropriate; monitor progress with regard to schedule and delivery dates• Ensured delivery of day-to-day management services for the duration of the project

King Of Prussia, Pa

• Educated customers about our product, including; DavidsTea blends, products, and the world of tea• Traveled to social, business, and exercise events to demonstrate equipment and create new clientele and business partners • Maintained store aesthetic through cleaning, stocking, organizing and following merchandising plans• Executed assigned tasks related to inventory management (FEFO), merchandise flips, stock organization, quality control, lot tracking, etc.

Marcus Hook, Pa + Linden, Nj

• Served as on-site IT specialist at both Sunoco Marcus Hook and Bayway Oil Refinery• Constructed and maintained databases and spreadsheets for quantitative tracking of material received, piping installation, and external communications, as well as maintaining physical records• Conducted time-keeping work; including distributing paychecks, updating payroll information, and allocating hours worked for 300 employees

Plymouth Meeting, Pa

• Conducted routine maintenance and repairs on video gaming software and hardware • Calculated and assessed the value of software, hardware and equipment and negotiated trade values with customers• Hosted bi-weekly tournaments • Trained new hires on company policies, software, and prepared them for work as sales associates