Diana Farmer Email & Phone Number

Pasadena, Md, Us

Pasadena, Md, Us

• Created and implemented Employee Handbook, including general Policies & Procedures, as well as the Code of Conduct, Mission & Values statements. As well as implementing and documenting safety policies in line with OSHA requirements in CA & NM• Created and implemented Hiring, Onboarding, performance evaluations & Termination Practices & Policies. • Assist in operations as needed: bill collections, customer calls, scheduling, invoicing, etc.

Linthicum Heights, Maryland, Us

Upper Marlboro, Maryland, Us

Lemoore, California, Us

While the company is now officially closed, I still work for the owner on a contractual basis for any HR related needs with his other companies.

Boca Raton, Florida, Us

Seasonal work mostly to pay for Christmas or supplement my income. Worked as a Key Holder and Sales Supervisor from Oct 2019 - October 2020.

Albuquerque, Nm, Us

Orange, Ca, Us

ADMINISTRATIVE ASSISTANT Accurately entered data into approved organizational systems with minimal errors Provided cross-coverage for multiple offices during extended staffing shortages Adhered to the highest standards of confidentiality relative to HIPAA compliance Coordinated the reception and routing of medical patients to inpatient facilities  Effectively triaged inbound/outbound mail to ensure appropriate delivery to recipients

DATA PROCESSOR Ethically & accurately processed checks and account change requests from clients Inventoried inbound/outbound mail for sustained compliance with agency procedures Maintained high standards of professionalism when interacting with teammates & clients Efficiently completed scanning requests while serving various processing departments Made follow-up/clarification calls to financial representatives & clients when needed Effectively processed transactions with a one day turnaround and a 99% efficiency rate

Atlanta, Georgia, Us

PROJECT SERVICES COORDINATOR Cashier and moved to as Project Services Coordinator in May 2015 Collaborated with customers to establish home improvement contractual services Worked productively with Installers to ensure quality and timely completion of projects  Assisted customers in locating important products in-store and online Volunteered to be cross-trained as backup for various projects and ensure continuity Facilitated birthday parties, monthly Kids Workshops & HOW-TO clinics for adults Led the Safety Team for over a year; resulted in 0 workplace injuries  Professionally prepared & published a safety newsletter using Microsoft Word

Troy, Michigan, Us

TEMPORARY STAFFER Produced high quality and timely work assignments with minimal supervision Received public recognition for going above & beyond client expectations Publically lauded for exceeding organizational job performance expectations

 Demonstrated ability consistently build & sustain rapport with clientele Appointed as Customer Service Rep. and amicably resolved several client complaints daily Trained new employees on processes and best practices; ensured effective integration Managed large caseload during periods of employee turnover; sustained quality service

Minneapolis, Mn, Us

 Performed recruitment for 2 years and piloted several roll-outs for in-house recruiters Re-designed and implemented phone scripts for several offices on the East Coast  Mentored new Recruiters on phone scripts and other complex office processes Led a motivated team who achieved the highest Hire to Placement ratio on the East Coast  Volunteered to help lead training for other offices on conducting effective recruiting calls  Managed calendars for executives, coordinated meetings and arranged catering services  Effectively prepared travel arrangements for employees with 98% accuracy  Operated the reception desk for 4 different offices and trained the majority of new hires  Developed training materials and facilitated orientations for newly hired team members Participated in meetings, took notes, prioritized and followed-up on relevant action items Assisted management with new office openings in both setup and training Managed inventory, re-stocked supplies and arranged for repairs to office equipment Prepared for audits according to the Securities & Exchange Commission compliance guidelines

Bachelors Of Science, Psychology

General Associates Degree, Psychology