Diana Farmer Email & Phone Number

Pasadena, MD, US

• Created and implemented Employee Handbook, including general Policies & Procedures, as well as the Code of Conduct, Mission & Values statements. As well as implementing and documenting safety policies in line with OSHA.
• Created and implemented Hiring, Onboarding, performance evaluations & Termination Practices & Policies.
• Assist in operations as needed: bill collections, customer calls, scheduling, invoicing, etc.

Linthicum Heights, Maryland, US

Upper Marlboro, Maryland, US

Lemoore, California, US

While the company is now officially closed, I still work for the owner on a contractual basis for any HR related needs with his other companies.

Boca Raton, Florida, US

Seasonal work mostly to pay for Christmas or supplement my income. Worked as a Key Holder and Sales Supervisor from Oct 2019 - October 2020.

Albuquerque, NM, US

Orange, CA, US

ADMINISTRATIVE ASSISTANT Accurately entered data into approved organizational systems with minimal errors Provided cross-coverage for multiple offices during extended staffing shortages Adhered to the highest standards of confidentiality relative to HIPAA compliance Coordinated the reception and routing of medical patients to inpatient facilities .

DATA PROCESSOR Ethically & accurately processed checks and account change requests from clients Inventoried inbound/outbound mail for sustained compliance with agency procedures Maintained high standards of professionalism when interacting with teammates & clients Efficiently completed scanning requests while serving various processing departments.

Atlanta, Georgia, US

PROJECT SERVICES COORDINATOR Cashier and moved to as Project Services Coordinator in May 2015 Collaborated with customers to establish home improvement contractual services Worked productively with Installers to ensure quality and timely completion of projects  Assisted customers in locating important products in-store and online Volunteered to be.

Troy, Michigan, US

TEMPORARY STAFFER Produced high quality and timely work assignments with minimal supervision Received public recognition for going above & beyond client expectations Publically lauded for exceeding organizational job performance expectations

 Demonstrated ability consistently build & sustain rapport with clientele Appointed as Customer Service Rep. and amicably resolved several client complaints daily Trained new employees on processes and best practices; ensured effective integration Managed large caseload during periods of employee turnover; sustained quality service

Minneapolis, MN, US

 Performed recruitment for 2 years and piloted several roll-outs for in-house recruiters Re-designed and implemented phone scripts for several offices on the East Coast  Mentored new Recruiters on phone scripts and other complex office processes Led a motivated team who achieved the highest Hire to Placement ratio on the East Coast  Volunteered to.

Bachelors Of Science, Psychology

General Associates Degree, Psychology