Diana A. Email & Phone Number

United States

Oversee, lead and implement a corporate IT vision and strategy for the company and align IT goals to contribute to the business success of ArriVent.* Define and execute an agile information technology strategic roadmap for new technologies and architectures including end-to-end implementations to increase automation and improve efficiencies.* Provide.

Establish a data-driven IT organization through the use of clinical trial data visualizations and cross-study analyses. Reduced the time to review subject safety data integrity issues by 50%.* Defined and executed the clinical analytics strategic vision and roadmap to leverage data for individual studies, scaling up to cross-study analytics, and branching.

Gaithersburg, MD

Drove technology enablement and innovation into business processes and operations as well as monitored and managed the health of systems and services delivered by building collaborative relationships with business partners across functional groups. Involved with the technical design, development and documentation of solutions and actively involved in.

Telecommute

Achieved the highest employee satisfaction survey rating (99%) of any manager in PPD history. Lead a global team of 10+ data engineers and business analysts to design and build system interfaces that support corporate initiatives.* Managed multiple project teams to design and develop interfaces using technologies such as relational data warehousing and an.

Wilmington, North Carolina Area

Established the Data Science department within Enterprise Data which leveraged data to find ways to make systems/processes more efficient, reduced manual, low-value work, and enabled the company to operate more efficiently. Defined the strategic vision and executed the overall roadmap for a team focused on measurement, analysis, visualization and.

Silver Spring, MD

Directed 5 operations research analysts to support the pre-market drug approval process and post-market drug compliance review process using innovative solutions.* Challenged the status quo by influencing all software interface enhancements to adhere to a “3-clicks or less” rule, resulting in a user experience that was efficient and intuitive.* Conducted.

Silver Spring, MD

Managed projects and developed strategies to influence adoption of business processes improvements, new technologies, and a reduction in data silos.* Reduced system development time 75% by pioneering the first design implementation to use functionality provided completely out-of-the-box.* First department employee to teach myself how to configure the.

Silver Spring, MD

Created forecasts and processes to improve workforce efficiencies and lower overhead costs. Prepared comprehensive recommendations for better employee utilization, human resources planning, and organizational configurations.* Improved service levels from 25% to 85% by leveraging out-of-the-box functionality of call routing technology to route calls to.

Silver Spring, MD

Conducted focus groups to build qualitative analysis used to recommend process improvements for call center efficiencies and savings. Built quantitive analysis to measure and develop reports on the initiatives’ outputs and outcomes.* Saved 3 seconds per call ($35,000 annually) from call center expenses by creating the “Quick Page” innovation, a dashboard.

Silver Spring, MD

Assessed the impacts the Choice Privileges loyalty program had on call center operations, and provided recommendations on how to author marketing materials and website promotions to proactively minimize operational impacts. Audited hotels’ participation in loyalty program features to ensure loyalty members were receiving the benefits expected, which.

Masters Of Science

Mba

Ba