As an empathetic and customer-focused trainer, I leverage my deep understanding of law firm needs acquired through more than 20 years of experience in the legal industry. My expertise includes iManage and legal software and applications, as well as advanced features of Word. Motivated by a passion for “getting under the hood” to understand and improve products, services, and procedures, I offer a proven ability to improve end-user skills and productivity.I excel at communicating complex technologies in an accessible manner to all audiences, tailoring teaching methods to individual needs, and creating easy-to-understand materials and software documentation. Known for my patience and tenacity, I learn new procedures quickly and thrive in roles with diverse responsibilities. My strengths include excellent organizational and follow-up skills. In addition, I multitask and work independently, as well as collaboratively, combining strong interpersonal skills with a professional demeanor.My few of my career highlights include:►Provided onsite and remote training (group and one-on-one) to hundreds of law firm employees, including new hire instruction and refresher courses.►Created a monthly webinar series on MS Word and Adobe Acrobat for the legal community and presented it to thousands of participants over more than 20 years.►Received certifications as an iManage Systems Engineer and iManage Help Desk Analyst, with additional training in iManage Mobility.►Established a networking group to bring together legal vendors, law firm decision makers, and clients and established chapters in major cities across California.►Helped launch and grow a new law firm from 3 to 13 attorneys.My StoryAs the daughter of a Marine pilot, I moved often during my childhood, which helped me learn how to adapt to new situations quickly. My parents were strict and disciplined and taught my siblings and I to be respectful, hardworking, and independent. From my father, I also learned to be reliable and trustworthy.My MotivationMy desire to help others is what gets me out of bed in the morning. As a trainer, I am passionate about teaching people to become more proficient in their jobs through technology. I love animals and one of my favorite causes is the ASPCA. Volunteering at Habitat for Humanity, I have helped to raise money and build homes for people in need.I am on LinkedIn to network with other professionals. Please feel free to connect with me here or by email dianajbaker@cox.net