1) Managerial duties include hiring, evaluating staff skills and creating training plans and approving time worked and time off using the State’s system.2) Develop and maintain individual performance plans to evaluate team member’s performance and adhere to the State’s performance evaluation policies.3) Recruit, build and maintain the team supporting the State’s Workstation Consolidation within the Middle TN area.4) Oversee hardware and software deployments (approximately 400-600 monthly) in addition to surplus efforts while creating and implementing strategies and solutions to ensure customer satisfaction across multiple state departments. 5) Interface with Executive Management, Agency IT Directors, Project Managers, Supervisory and subordinate staff to ensure service delivery meets or exceeds agreed upon service level agreements (SLAs). 6) Provide oversight on the delivery of highly technical and advanced technology services to multiple state agencies and all levels of staff including VIP staff and Commissioners. 7) Review and understand newly developed technologies, their scope, and limitations, and where they can fit into the overall product suite and future goals of the organization. 8) Provide direction and support to Executive Management and VIP staff to make decisions on purchases, inventory, and vendor relations.9) Create and deliver presentations to peers and leaders at an executive level and have a proven track record of exhibiting strong leadership, vision, and the ability to develop clear technology paths within a fast-paced environment and customer facing role with changing criteria based on business needs. 10) Establish strategies and priorities of Workstation Support. 11) Develop staff skillset in the various tools used by the Workstation Support. 12) Maintain and promote effective customer service relationships with users, business owners, and agency leadership.