Adjudicator And Investigator
Current• Served as RESEA Supervisor on numerous occasions • Manage RESEA team meeting schedule and assignments as well as tasks distribution and management• Mentor and train new and incumbent staff in various areas including RESEA, WRE, FEP, RCA, case management and DWS Systems – eREP, UWORKS, eShare• Wrote RESEA policies and procedures • Work with Unemployment Insurance and job coach a sample of people chosen to participate in Re-Employment Assistance program • Assist customers with resumes, mock interview practices, re-employment assistance- achieved 30% re-employment results for October-December of 2015• Projects I work on: Show up rates, Edits, WRE calculation, Referral calculations, accuracy on Show up rate reports, RESEA Program move forward, RESEA training program for new employees, eReports Leader, quarterly goals calculation and projection, ITSC Unemployment Compensation Training • Proficient in UWORKS, eRep, Content Manager, Unemployment Insurance knowledge• Provide information to customers in regards to their rights, benefits, services available through WDD programs• Assist with analyzing, interpreting , summarizing and reviewing data to ensure policies and procedures are met and program goals have been achieved• Assist with identifying problem areas and provided solutions and recommendations to RESEA management team• Exceed 80% show up rate for the past 14 months• 100% edits accuracy since the beginning of the employment with the DWS