Diana Blackett, Shrm-Cp Email & Phone Number

United States

United States

Asheville, North Carolina, United States

United States

Supports Talent Management in the recruitment process by onboarding new hires and facilitating new hire orientations. Provides assistance in candidate screening, interviewing, offer preparation and new hire offer delivery.Participates in company recruitment fairs, employee engagement activities and talent management community events. Currently manages the Affiliate (student/learner/contractor) Onboarding Program, averaging over 500 participants a year, by performing all necessary sanction checks, evaluating contract validity and coordinating timely onboarding with partnering program managers.

Asheville, North Carolina Area

Assured patient safety by performing quality inspections in patient rooms, procedural areas, operating rooms and ancillary areas. Measured departmental performance utilizing several quality metrics systems including: CMS patient survey system HCHAPS, area cleanliness systems ATP/Surfacide and patient satisfaction interviewing platform ICARE. Partnered with the departments of Infection Prevention, Performance Improvement and Nurse Management to ensure inpatient units cleanliness and patient satisfaction scores were met on a monthly basis. Trained and educated staff on new quality metric systems utilized to measure quality of cleanliness and patient satisfaction. Performed inpatient surveys, IP rounding and service recoveries based on unit challenges and needs. Responded appropriately by supporting nursing in correcting any environmental challenges on patient units. Point of contact for departmental training and education in JTC (Joint Commission) standards and AORN cleanliness/facility maintenance standards.Partnered with Performance Improvement and authored the Mission Health Advanced Medicine Environmental Services Departmental Manual, to be utilized during the merging of Mission & St. Joseph Hospitals in October 2019. Mission Hospital Advanced Medicine Departmental Manual: Consists of 65 pages focused on departmental responsibilities, logistics and operational standards to ensure the safety and transition of team members, patients and family members during the 2019 hospital opening. The guide will also be utilized as the future interdepartmental reference and educational guide.

Asheville, North Carolina Area

Developed, implemented and standardized hands-on job training program currently usedto on-board all new Environmental Services Technicians.Conceptualized, designed and created assessment tools, training checklists and evaluationdocumentation utilized to support efficient employee onboarding and systemiccompliance.Increased departmental retention within one year by 6% resulting in $240,240 of companysavings.Trained, educated and physically assessed over 150 EVS technicians within 18-monthperiod.Partnered with HR to execute the implementation of Stand-Out. Resulting in totalfrontline services participation, becoming the 1 st Healthcare System 100% inclusive of theMark Buckingham employee engagement program.

Asheville, North Carolina Area

Responsible for following and creating thematic monthly floorsets & window displays.Accountable for the replenishment and maintenance of Brooks Brothers merchandise and visual standards.Traveled and trained throughout the South-East as Visual Coordinator in Nashville, Knoxville and Charlotte. Lead stylist for the 2013 Asheville Symphonette Fashion show showcasing over 17 spring looks, 1st Annual Biltmore Village Fashion Show, and Asheville's largest Cancer Society Fundraiser. Contributed to local community college "Wardrobe Seminar" seasonally. Assists in clients daily merchandise selection and are in the process of learning men's and women's suiting tailoring.

United States

Responsible for the quality assurance and maintenance of all guest rooms and hotel public spaces. Managed guest supplies inventories, payroll and back of house budgets.Overseen staff levels of 25, interviewed, trained and maintained employee records.Created the DoubleTree Housekeeping Manual and employee departmental training guides.August 2010: Assisted in the planning and execution of the "Relay for Life" community thrift sale collecting over six hundred dollars of revenue towards charity initiatives.October 2010: Facilitated the Fall 2010 Teaching Kids to Care initiative, partnering with Estes Elementary School and MANNA Food bank collecting over 1,600 pounds of food within a one month period for the families of WNC.

Responsible for setting the tone and image of hotel through providing exceptional guest service.Constructed in-room directories for select Biltmore Farms Hotels properties.Coordinated guest holiday activities and contributed to Doubletree's quarterly community outreach program "Teaching Kids to Care".

Developed floor plans to establish seasonal and promotional tables, windows and wall displays for presentations of merchandise.Responsible for inventory shipments, placements and quality control. Interviewed, trained and developed the assistant merchandisers for the department.Created a merchandising training manual for new hires.Assisted department manager with special projects.

Bachelor'S Degree, Industrial And Organizational Psychology

A.S. Merchandise Management, Fashion Merchandising/ Marketing