Diana Malcolm Email and Phone Number
With over seven years of experience in the hospitality industry, I am a passionate and results-oriented sales manager at Embassy Suites by Hilton Tampa Airport Westshore. I handle business travel and group sales for this unique and value-added brand, and I strive to create optimal and memorable experiences for each customer, guest, and attendee.My core competencies include customer retention, account management, customer engagement, revenue analysis, service recovery, and interdepartmental coordination. I have successfully increased sales growth, customer satisfaction, and repeat bookings by leveraging my skills and knowledge in these areas. I enjoy working with a diverse and talented team of hotel associates, managers, and other departments to ensure the smooth and efficient operation of our hotel. I am always eager to learn new skills, connect with new clients, and explore new opportunities in the hospitality industry.
Embassy Suites By Hilton Tampa Airport Westshore
View- Employees:
- 3
-
Sales ManagerEmbassy Suites By Hilton Tampa Airport Westshore Aug 2022 - PresentTampa, Florida, United States• Represent hotel’s services and facilities to potential clients looking for hotel accommodations.• Connect with various professional groups looking to host a meeting.• Prospect and solicit to potential and past clients.• Conduct Site Visits and help clients envision their group in our hotel.• Develop sales plans according to hotel’s strategy.• Work with operations teams to ensure that the client gets the outstanding service.• Build relationships with local and corporate clients to generate business transient business.• Create marketing promotions and campaigns to attract more business transient business.
-
Sales CoordinatorEmbassy Suites By Hilton Tampa Airport Westshore Mar 2022 - Aug 2022Tampa, Florida, United States
-
Assistant Front Office & Guest Services ManagerGrand Hyatt Tampa Bay Jan 2020 - Dec 2020Tampa, Florida, United States• Analyzed daily guest arrivals to create optimal experiences for each arrival• Completed and distributed revenue related reports for executive management• Created a positive and productive environment my team of front desk associates• Maintained entire hotel’s incoming reservations and outgoing departures• Worked with multiple departments to manage the status of over 600 rooms• Led and completed the process of service recovery for all guest issues• Assessed group resumes to create a welcoming environment for large groups
-
Front Office SupervisorGrand Hyatt Tampa Bay May 2019 - Dec 2019Tampa, Florida, United States• Acted as the Front Office Manager on Duty whenever necessary• Performed managerial tasks and checklists side by side with front office managers• Worked closely with other departments to solve various guest and hotel related issues• Communicated with upper management through daily reports and emails• Strategized and implemented ways to increase upsell revenue• Attended managerial meetings to stay up to date with hotel information• Assisted housekeeping and food and beverage departments to improve guest experience
-
Front Office LeadHyatt Regency Miami Apr 2017 - May 2019Miami, Florida, United States• Worked closely with management to control back end operations• Mastered the inner workings of Hyatt’s room matrix, sales blocks, and guest folios• Drafted and distributed emails to entire operation, including communication with management• Consistently gave guests a positive experience with a focus on name and status recognition• Led a team in total number of upsell revenue brought in and set daily and monthly upsell goals• Experienced functions of and communication to each department within the hotel -
Customer Service AttendantMitsoo Feb 2015 - Jun 2016Lima, Peru• Welcomed all clients and introduced them to the company in a quality and professional way• Worked in guest relations services, answering phone calls, faxes, and delivering emails• Provided information of company activities, customer service, and guest direction• Handled small monetary transactions of incoming and outgoing guests
-
Front Office AgentSwissotel Lima Jan 2014 - Feb 2015Lima, Peru• Performed all guest check-in and check-out procedures• Developed strong, professional email communication skills• Informed guests of hotel amenities and offerings• Stayed up to date on all types of room accommodations and availability to better serve guests• Communicated with housekeeping, room service, and security staff as necessary
Diana Malcolm Education Details
-
Business Administration And Management, General -
Interior Design
Frequently Asked Questions about Diana Malcolm
What company does Diana Malcolm work for?
Diana Malcolm works for Embassy Suites By Hilton Tampa Airport Westshore
What is Diana Malcolm's role at the current company?
Diana Malcolm's current role is Sales Manager @ Embassy Suites | Driving Sales Growth, Customer Retention.
What schools did Diana Malcolm attend?
Diana Malcolm attended Miami Dade College, Toulouse Lautrec.
Not the Diana Malcolm you were looking for?
-
-
-
-
Diana Malcolm
Boston, Ma
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial