Diana Saenz Email & Phone Number

Stamford, CT, US

Stamford, CT, US

Stamford, CT, US

• Responsible for recruiting and pre-screening candidates to fill various customer service and technical positions throughout the Texas region
• Work with management staff to determine hiring needs and skill set for candidates
• Coordinate start dates and pay ranges for new hires with management and Human Resources team
• Attend job fairs sponsored by various schools or social organizations in order to generate larger candidate pool and increase company visibility
• Follow all Human Resources employment policies and procedures to ensure all Time Warner Cable and applicable federal and state laws relative to labor law are followed
• Job shadow in various departments in order to learn about the industry and job duties

• Accountable for the day-to-day recruitment and placement of temporary associates as well as ensuring a successful relationship with both hiring managers and the temporary associates.
• Partner with internal support groups to develop solutions for staffing and recruitment challenges.
• Manage the relationship of assigned client to develop staffing and recruitment strategies for specific business needs.
• Conduct in-depth interviews with candidates, both in person and via telephone, screening for customer service experience, technical knowledge and communication skills.
• Work with call center management staff to maintain high quality performance & attendance. Coach employees when minimum standards are not being met.
• Conduct new hire orientation in order to introduce company policies, procedures and benefits.

US

• Responsible for discussing program options with business partners and answering questions regarding guidelines
• Review and structure loan scenarios based on credit reports and applications in order to generate new loan submissions
• Generate business by making outbound phone calls to prior customers and new customers, educating on company’s newest loan programs
• Create marketing materials and distribute to customers throughout the northeast territory of the company. Also helped other Account Executives with marketing themes by creating informational flyers and presentations.
• Work with inside processing team to insure loan closings proceed as scheduled and maintain a high level of customer service and communication
• Work closely with client services in order to approve new clients as well as maintain active clients current with all necessary documentation

Troy, Michigan, US

• Oversee the branch as a whole by maintaining budgets, participating in sales activities to increase revenue and maintaining relationships with clients and employees
• Run weekly and monthly reports in order to control budgets, weekly service performance, customer service delivery and satisfaction, and unemployment costs
• Interact with branches throughout the country by educating branch staff on proper billing and order taking procedures in order to provide quality customer service
• Attend monthly managers’ meetings to discuss and share recruiting ideas, sales activities, and budget/expense management in order to build strong relationships with both existing and new clientele
• Recruit, screen, evaluate, interview and hire quality candidates to fill positions for client sites located in Northern Virginia, Maryland, and Washington, DC
• Complete new hire and orientation process with employees. Conduct pre-employment reference checks.

Bachelor Of Science - Bs, Human Resources Management/Personnel Administration, General

Education record