Diana Chan Email & Phone Number

I’m a UX lead helping companies achieve acquisitions, engagements, and profits by defining and visualizing your best customer experience. I turn customer anxiety & hesitation into customer excitement & motivation for your products and services.My passion is in strategizing how to surpass your business goals by examining what you’ve tried, identifying your competitive advantage, and understanding the gap between your current customer experience and what it could be. I then deliver the wireframes, prototypes, architecture, requirements, roadmaps, and research with which designers and developers use to build the best product or service. I thrive on co-creating with clients, and advocate for testing prototypes and designs to ensure you spend time and resources building what customers want, use, love, and pay for.I succeed when both you and your customers are happy. Don't hesitate to connect!Capabilities: product definition & visualization | conversion rate & acquisition optimizations | user testing set up & insights | website & app designs | workshop facilitation & presentations | competitive & customer research | experience journey maps, customer personas & project roadmaps | annotated wireframes, prototypes, user flows & feature lists

Listed skills include Microsoft Office, Leadership, Revit, Sketchup, and 19 others.