Diana Church Email & Phone Number

Canada

Toronto

Toronto, Canada Area

• Responsible for program development and implementation of Operation Smile Canada’s medical volunteer program, student programs and Speaker’s Bureau
• Setting up infrastructure to transition the management of Canadian medical mission volunteers from the US office to the Canadian office
• Reviewing and evaluating the existing volunteer program to create an effective strategy to recruit, train, supervise, evaluate and recognize volunteers
• Developing volunteer policies and procedures along with an effective data management system
• Assisting with staff recruitment; successfully screened, interviewed and hired 6 team members

Toronto, Canada Area

• Sourced and recruited staff for the WE Day team through multiple channels
• Held a large portfolio of positions, varying from coordinator to executive director
• Facilitated intake meetings with hiring managers to determine staffing needs
• Conducted phone and in-person interviews with potential candidates and hiring managers
• Performed reference and background checks for candidates
• Provided weekly status reports and recommendations to executive teams

Toronto, Canada Area

• Developed, managed & executed the WE Day volunteer program in over 35 national and international cities across Canada, USA and UK, including the WE Day tour
• Recruited, communicated with and engaged over 30,000 corporate, adult and youth volunteers
• Developed a comprehensive and streamlined training program for the various WE Day volunteer positions. Provided ongoing training for internal staff to effectively train and work with volunteers
• Managed relationships with all WE Day sponsors and corporate partners and built awareness around volunteer opportunitites. Worked closely with sponsors for the recruitment, communication, training and honouring of.
• Created and adhered to critical paths to ensure optimal project management and exceeded timelines
• Worked closely with the tech team to create a volunteer portal from scratch - hub where volunteers can register and receive pertinent details about their role. Generated reports in the backend to monitor program success.

Toronto, Canada Area

• Led and managed a team of program content screeners to ensure programming was reviewed in a timely manner and appropriate ratings and disclaimers were assigned as per CBSC guidelines
• Formatted movies from theatrical versions to television versions – decided where to add commercial blacks based on timing and storylines
• Scheduled staff for the daily screening of incoming program feeds
• Led weekly training sessions with screening team to ensure highest level of efficiency, compliance and viewer satisfaction
• Interviewed candidates for screening team positions

Toronto, Canada Area

• Selected and scheduled movies to air across the network in a timely manner (based on several factors including national and local festivals & events including TIFF, upcoming theatrical movie releases and current affairs)
• Liaised with various internal departments such as Operations, Communications, Public Relations, Promotions, Digital and Sales, along with external distributors of programs and movies
• Developed, maintained and distributed a report which tracked upcoming guest stars on CTV and CTV Two shows
• Viewer Relations coordinator, addressing email and telephone inquiries
• Updated information on Programming’s FAQ page on CTV’s website
• Talent wrangler during CTV’s Fall Launch events

Toronto, Canada Area

• Created and implemented weekly and daily line schedules within budget
• Responsible for staff recruitment, on-going coaching and training and overall operations of the team; conducted yearly performance reviews for full-time staff
• Managed daily guest flow of 8000 tourists and floor staff to ensure guest satisfaction & resolved issues in a timely and professional manner
• Successfully managed staff and the flow of over 5000 participants during charity stair climbs
• Created training manual for hosting staff and developed ‘Train the Trainer’ program
• Hosted VIP guests on tower tours, including celebrities, government officials, international public figures.

B.A., Radio And Television

Volunteer Management Leadership, Volunteer Management

Professional Coaching

Life Skills Coaching