Diana Clemmensen, Cptd Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Global Headquarters, Chicago, Illinois, Usa

Global Headquarters - Mclean, Virginia, Usa

Recruited to renovate Hilton's Global Sales Learning & Development organization. Partnered with learning and sales leaders to provide cost-effective and innovative solutions to increase skills, behaviors, and performance of 20K+ sales team members worldwide.-Improved and normalized sales learning by developing 3-year strategic plan and collaboratively leading effort that removed redundancies and implemented unified, 1-team approach (adaptable and flexible to in-region and local business needs).-Reduced foundational sales skills training cost $1K per learner while increasing skill transfer and improving performance by co-developing innovative, virtual blended course; developed tracked business impact measurement for stakeholders.-Improved essential sales skills training penetration, with increased cost effectiveness, by renovating curriculum and offering delivery in on-site and virtual instructor-led option.-Built trusted learning business partners team of 7 high-performing learning managers who served as consultants to in-region sales leaders and delivered sales skill training via on-site classes and highly interactive virtual instructor-led sessions.-Consulted closely with business partners in developing online position-specific learning roadmaps that guided all sales team members through learning journey, from onboarding to advanced skills.-Achieved membership of 4.8K+ through internal social media site development and optimization for Global School of Sales that provided 1-stop-shop for all sales L&D needs.-Exceeded tuition goals in total-cost-recovery model, contributing to cost mitigation of L&D overhead. -Established consistent infrastructure by developing processes and procedures for streamlining essential functions.

Global Headquarters - Bethesda, Md, Usa

Promoted to lead 8+ instructional designers and facilitators to create learning programs aligned with business needs, goals, budgets, and timelines. Collaborated with other leaders and professionals of learning development, production, and delivery. -Consulted with leaders and peers, setting goals, anticipating challenges, and creating training strategies to strengthen skills / abilities and drive competitive advantage.-Researched, identified, assessed capabilities, and commissioned vendor partners and in-house experts, including graphic artists, web, and game designers, to achieve innovative solutions that met high technology and visual / instructional design standards.-Created cost-effective and innovative training solutions reaching 6K+ managers globally, delivering best return on investment (ROI) through efficient budget and financial management for department and each project.-Met project deadlines, budget goals, and changing business and market needs by developing processes and procedures that ensured resources were properly allocated.-Spearheaded first comprehensive catalogue of all Marriott training products (800+) available to Sales and Revenue Management associates for quick searches and accessibility.-Implemented social media platform that removed regional, logistical, and organizational barriers to cross-cultural communications, allowing global training audiences to ask questions, share ideas, and learn new information (especially effective with millennial associates).-Achieved 2 BMSC Quarterly Above and Beyond Awards for outstanding performance and innovation.

Global Headquarters, Bethesda, Md, Usa

Selected to co-lead strategy, development, and delivery of sales Enablement training to all US sales associates for restructuring of Marriott’s US sales force.-Identified as 1 of 2 high-achieving enterprise strategic account directors to serve as senior project manager in leading training development and delivery effort for major change management effort.-Assessed needs, strategizing solutions, creating extensive project plans, and developing and facilitating new sales methodology for domestic sales organization.-Led team of facilitators in training 2K+ managers, covering new policies, procedures, behaviors, and skills, achieving Level-3 evaluation; efforts lauded across organization as critical to success of one of largest innovations undertaken by Marriott.

Regional Sales Office, Chicago, Il, Usa

Recruited to lead A-caliber sales force (12 account managers) to drive incremental revenue growth from high-value global accounts.-Created and delivered training for field sales team members and leaders and built strong relationships with clients.-Exceeded booking goals year over year (negotiating long-term contracts worth up to $30M+ per account and delivering 860K+ room nights to Marriott).-Earned Maverick Award for Innovation and Leader of the Year Award.

Chicago And Washington, Dc, Usa

Several leadership roles for Marriott brands including: Courtyard, Residence Inn, ExecuStay. Prior experience includes group, catering and business transient sales and support.