Diana Colavecchia Email & Phone Number

Canada

Dedicated Customer Service Representative adept at providing exceptional support through email and telephone channels. Proficient in order entry, releasing orders for warehouse fulfillment, and expertly assisting customers with their orders across a portfolio of over 100 accounts. Known for effective communication and a customer-centric approach, ensuring seamless interactions and satisfaction. Passionate about delivering top-notch service and contributing to a positive customer… Show more Dedicated Customer Service Representative adept at providing exceptional support through email and telephone channels. Proficient in order entry, releasing orders for warehouse fulfillment, and expertly assisting customers with their orders across a portfolio of over 100 accounts. Known for effective communication and a customer-centric approach, ensuring seamless interactions and satisfaction. Passionate about delivering top-notch service and contributing to a positive customer experience.• Collaborate with cross-functional teams to address any order-related issues or inquiries promptly.• Continuously update and maintain product knowledge to provide comprehensive support to customers. Show less

Brampton, Ontario, Canada

Holding various roles at theatres across Brampton, including Artist Liaison and part-time Technician, has allowed me to have a wide scope of bringing a show from concept to creation- lead the front of house team while proving excellent customer service and ensuring patron safety- administrative tasks: staff and volunteer hour tracking, show reports, incident reports, as well as main point of contact for all show related issues day of

Woodbridge, Ontario, Canada

Analyzing consumer trends and using those insights to tailor product to the Originals category. Cross-functional collaboration to sell-in and track articles for retail and wholesale partners.

Markham, Ontario, Canada

Woodbridge, On

- Optimizing sales by analyzing sales reports and making changes to the merchandising based on sell through, promotions, top sellers and direction from head office. - Ensured all wall solutions, fixtures, props, lighting, product placement, window displays, mannequins and all marketing was installed according to standard and in a timely manner- Created and implemented training guides in order to ensure awareness of the standards and expectations of the visuals in the store- Assisted… Show more - Optimizing sales by analyzing sales reports and making changes to the merchandising based on sell through, promotions, top sellers and direction from head office. - Ensured all wall solutions, fixtures, props, lighting, product placement, window displays, mannequins and all marketing was installed according to standard and in a timely manner- Created and implemented training guides in order to ensure awareness of the standards and expectations of the visuals in the store- Assisted in creating a styling guide for mannequins that was then implemented in all stores in Canada to ensure that the brands were being well represented to our clients- Worked at two locations in order to ensure consistency, help product allocation, and to learn about the different clientele and how to merchandise for specific demographics- Open and closed the store which included tasks such as: responding to emails from head office, balancing tills, preparing sales goals/ analyzing end of day numbers, and preparing deposits- Achieved and exceeded sales goals all while providing an exceptional customer experience Show less

- Analyzed store and employee sales reports to ensure store was functioning to managements expectations.- Communicated with head office different ways in which we could enhance brand recognition andcommunicated these ideas with mall management when necessary- Responsible for opening and/or closing the store while ensuring that proper store procedures and policies were followed- Supervised all employees and oversaw sales, merchandising, guest services and all operational… Show more - Analyzed store and employee sales reports to ensure store was functioning to managements expectations.- Communicated with head office different ways in which we could enhance brand recognition andcommunicated these ideas with mall management when necessary- Responsible for opening and/or closing the store while ensuring that proper store procedures and policies were followed- Supervised all employees and oversaw sales, merchandising, guest services and all operational functions- Responsible for running the sales floor and ensuring daily paperwork (consisting of staff sales goals, all emails relating to store relations and store promotions) was completed for a successful day- Coaching and developing the sales team; addressing poor performance and recommending corrective action when necessary Show less

- Responsible for maintaining sales goals, effective store merchandising, enhancing brand recognition and meeting operational expectations- Ensuring the team delivered outstanding customer service by recruiting, developing, properly training and motivating the sales staff - Understanding and maintaining solid product knowledge- Office duties which included nightly recaps, opening/closing checklists, specific inventory count,balancing the tills as well as petty cash, and… Show more - Responsible for maintaining sales goals, effective store merchandising, enhancing brand recognition and meeting operational expectations- Ensuring the team delivered outstanding customer service by recruiting, developing, properly training and motivating the sales staff - Understanding and maintaining solid product knowledge- Office duties which included nightly recaps, opening/closing checklists, specific inventory count,balancing the tills as well as petty cash, and recording the daily sales numbers in the sales ledger Show less