Diana Cooper Email and Phone Number

Oversees the sales support team who are responsible for administrative functions of the sales team.Responsible for sales analytics, project planning and implementation, productivity reports, CRM maintenance, online project registration maintenance, and other sales support functions.

Building dynamic strategic plan for a growing veterans clinic in Florida. Plan includes detailed sections for organizational strategy, fundraising, talent management, learning and development, and future expansion.Working with non-profit organization to create a brand management strategyCreated multiple fundraising plans for various small non-profit organizations in the entertainment industry.

Served as project management office lead, acted as a liaison for improving community relations, created marketing materials, and prepared research papers on legal, strategic, and technology solutions.Worked with congressional representatives, external vendors, and internal stakeholders, to create and execute a highly rated educational conference on veterans benefits.Optimized marketing content, format, and design effectiveness by implementing a targeting strategy that increased click through rate from 10 to 30 percent.

Managed a team of students and interns, coordinated veterans outreach, and increased brand awareness.Created programs to train managers and students on client relationship management, stakeholder communication, and social media marketing.Analyzed internal procedures to create more efficient policies and procedures. Changes resulted in significantly reduced administrative time for students and the professor, as well as more consistent and correct work product from team members.

Created metrics to gauge cultural changes for the college of business. Led cross-functional/level steering committee toward reinforcing higher standards of professionalism, compassion, and ethics in the student body.

Completed tax assignments and designed spreadsheets to increase tax calculation speed.

Audited 401(k) benefit plans and interviewed client employees.

Student Assistant for both Dean of the School of Business and Chair of the Five Year MBA Program at Hampton University. Created a targeted marketing plan for NOAA's Science on a Sphere exhibit as well as other marketing documents. Other tasks included: business research, lesson development, class supervision, and assignment scoring.

Completed a four-year reconciliation, identifying over one million dollars in bookkeeping errors and tracing errors to the source.