Diana Carrasco Email & Phone Number

Spain

Spain

Working in close collaboration and driving all regional solution activities with regional sales, delivery and customer service. Main counterpart to discuss roadmap, review overall value chain, explain the overall portfolio positioning. Scope of responsibility encompassed business consulting, solution expertise and innovation.

Bangkok Metropolitan Area, Thailand

Assisting with the strategy definition and scope selection of the Consolidators & Networks customer experience programme, based on 2 pilars: Customer Journey Mapping (conducting in person interviews with our major customers) and Voice of the Customer relation survey.

Bangkok Metropolitan Area, Thailand

Vision & Strategy • Understand the Amadeus strategy and vision around the full scope of Distribution solutions and apply it to Delivery Management • Identify customer opportunities that will require a Programme Manager and be part of the sales phase with a goal to own the solution and project during the delivery phase • Understand customer business, strategy and challenges to ensure prioritisation of deliveries are in line with customer's needs • Assist Account Management in defining the Account Development Plan (ADP) according to agreed timing and standardsProject Management Activities• Conduct workshops as necessary to clearly capture overall project scope• Write the project management plan, including project scope, deliverables, roles and responsibilities• Responsible to build and manage the overall schedule• Manage all IT change proposals through defined change management process• Identify, analyse and proactively manage risks throughout the projectProject Team and Stakeholder Management• Work proactively with stream leaders, Business Analysts, R&D, Product and Sales team members to engage as a single project team to streamline delivery and ensure we deliver what was sold to the customer• Conduct regular Steering Committee meetings with project stakeholders; keep stakeholders informed throughout project of risks, scope changes and schedule changes; escalate issues as necessary to project stakeholders for direction and decisions.Programme Management • Develop relationships with Travel agency (C-Level, project teams and other stakeholders) for the success of the project and with the long term objective of a strong and strategic partnership with the customer. • Manage quality & consistency of all project deliveries needed by the customer. This consists of but not limited to: • Act as the prime escalation entry point and solve as many issues as possible by limiting the number of internal escalation • Control the Change Management process

Bangkok Metropolitan Area, Thailand

Project Management Activities • Write the project management plan, including project scope, deliverables, roles and responsibilities• Size, plan, secure resources and build the overall schedule• Manage all change proposals though a defined change management process• Assist the project owners to specify their requirements, conducting workshops as necessary to clearly capture overall project scope Coordination and Communication • Report to the Line Manager and the project owner on the key activities status, issues and risks on a regular/weekly basis• Provide clear and concise documentation, status, and reports to the project team, stakeholders, and the customer on a regular basis• Coordinate and drive the business analysis, development, testing and delivery of the solution• Identify, analyse and proactively manage risks throughout the project• Conduct and document project closure reviews to analyse best practices and lessons learned from the projectProject Team and Stakeholder Management• Work proactively with Business Analysts, Developers, Quality Assurance and Product/Sales team members to engage as a single project team, identify and resolve issues across the team, and foster a team enviro

Bangkok Metropolitan Area, Thailand

Freelance project management, graphic design, copy writing, editing, web development andnewsletter management for several businesses and non-profits in Thailand & Spain, using Adobe Illustrator, Adobe Photoshop, Adobe InDesign, WordPress and Joomla.

Alicante

• Assist on the effective and successful delivery of programmes and projects of the Office Strategic Plan according to the project management methodology.• Assist on evolving the existing PMO from a compliance-based model to a model based on being a partner to programme/project managers and a programme/project management centre of excellence by:o Conducting Project Managers surveys and acting based on their feedback.o Designing a community of Project managers to foster cooperation and to share lessons learned, challenges, best practices, and success stories.o Improving Project Management process cards and associated Working instructions to make sure they are an effective tool to Project Managers.• Advise different organisational or strategic groups on a needs basis.

Alicante

Application and Project Manager of the corporate Document Management system and future Knowledge Repository, based on Alfresco products.• Management of the Library system (based on Aleph) and the corporate Document Management system and future Knowledge Repository (based on Alfresco products).• Assist on the implementation of the Strategic Plan Observatory Programme – Academy Branch, as reference Project Manager and back up of the Programme Coordinator.• Ensure that projects progress as scheduled, according to timeframe, resources and expenditure, pre-defined quality and specifications (with the support of external suppliers when needed), and take appropriate action in case of deviations: • Manage releases by controlling work done by the maintenance team (evaluate offer, recommend technical solutions, manage contracts, control deliverables, sign off deliveries) and coordinate urgent patches/workarounds that require quick deployment.• Manage AdminDocs maintenance and project teams onsite• Acquire detailed technical and technological knowledge of systems and applications.• Advise different organisational or strategic groups on a needs basis.• Actively participate as a technical and organisational adviser in new development projects assigned. • Ensure that solutions delivered can be maintained. • Optimization of applications and system landscape.• Single point of contact for the clients and management. Responsible for reporting.• Reporting using any means as defined by management and in meetings.

Las Rozas De Madrid Area, Spain

Project Manager for eProcurement and eBilling projects in large size national Public Administrations and government agencies. • Project, resources, budget, risk and change management;• Analysis of customers’ technical needs and requirements;• Engagement with and coordination of customers’ and internal organization at all levels to ensure goals achievement: engineering, product management, support, sales, management, financial and HHRR;• Being the repository of in-depth knowledge of the PLYCA product line. • Preparation and delivery of demos, proof of concepts, evangelisation & board meetings, seminars, training courses etc;• All kind of presales activities: bid response, product and solution briefings, proof-of-concept work;

Managing and executing high profile projects for several european entities and public administrations, from the presales to the Production and Maintenance phases. Besides, responsible for e-procurement presales activities in the Spanish market.

Responsible for defining the overall department strategy including definition of policies, processes and procedures and the internal Customer Relationship Management project. Conduction of intensive Consultancy activities, for the Government, Police, Financial and industry sectors. Activities included sales force technical and strategic support, RFI/RFP, translation from business requirements to technical solutions, internal and external advise and technical input, product presentations, hands-on product demonstrations and live testing at customer premises, short and long term project consultancy activities, project management, product management and business development. Also performed technical tasks and project execution for customers, Q&A, documentation, customer support and customer training.

Responsible for defining the overall strategy for the acquisition of projects in close cooperation with account managers. Translating business requirements into high-level technical security solutions. Supervising project development to ensure customer satisfaction and open new business opportunities. Interface between customer, sales and vendor. Department coordinator.

Analysis, design, implementation, development &deployment of security projects using SIA vendors’ technology. Providing assistance to Senior Security Consultants during the high-level design phase, providing technical support to customers and to our service organization, developing new training contents and conducting service &customer training