Diana C. Stephens, Phd, Mba, Cdcs, Cemp

Diana C. Stephens, Phd, Mba, Cdcs, Cemp Email and Phone Number

Career Consultant @ LHH
Chicago, IL, US
Diana C. Stephens, Phd, Mba, Cdcs, Cemp's Location
Greater Chicago Area, United States, United States
Diana C. Stephens, Phd, Mba, Cdcs, Cemp's Contact Details
About Diana C. Stephens, Phd, Mba, Cdcs, Cemp

I'm a Mindfulness based career coach & author helping individuals who are unhappily employed or laid off learn how to craft a personal career action plan to conquer fears, get clarity and understand how to find a job quickly!I’m a problem solver. I am driven by being inpirational and supportive to others. Building collaborative partnerships that allow me to listen deeply to what clients say, and sometimes don’t say, is the key to finding powerful solutions that address the real issues holding people and companies back. I love to connect with people and businesses to help make life better. This dedication to client satisfaction is the passion that drives me. Combining my multi-industry background with my analytical approach enables me to read and understand people so that I can create practical solutions to product and business challenges. Through my mindful approach to thought leadership, team building, and customer service, I’ve been able to:• Improve client retention and renewals +95%. • Facilitate consistent onboarding trainings resulting in a 23% increase in client platform interactions.• Streamline successful product launches for major retail brands including Hanes, Tissot, and Loew-Cornell art supplies. I'd love to chat about how I can be of service to you or your organization, please reach out via email to: dcmstephens@gmail.com. I look forward to speaking with you!INDUSTRY/BRAND EXPERIENCE:• CPG - Nestle US, Kimberly Clark, Anheuser-Busch, Grupo Bimbo, Lactalis US, HP Hood• Basics – Hanes, Champion• Men’s apparel – Dockers, PVH• Women’s apparel – Polo Ralph Lauren• Intimate apparel – Natori, Hanes• Watches & Jewelry – Tissot• Kitchen Electrics – Jarden, Hamilton Beach, Conair RETAILER CLIENT EXPERIENCE:• GROCERY: Albertson's, Good Food Holdings• MASS/BIG BOX/CLUB: Target, Meijer, Big Lots, Costco• MID-TIER: JC Penney, Kohl’s • DEPT STORE: Macy's, Nordstrom, Dillards• LUXURY: Saks Fifth Avenue• JEWELRY: Zales, Sterling Corp, LuxxoticaSKILLS:• SAAS• Customer Relationship Management (CRM)• Client Training• Operations/Process Improvement• Strategic Planning• Fact Based Selling• POS Data Analysis• International Experience Europe• Cross Functional Global Team Management• Hiring, Training & Managing StaffTECHNOLOGY EXPERIENCE:• Microsoft Office: Excel, PowerPoint, Word, Outlook• Salesforce• Wordpress• Zoom, Microsoft Teams, Go To Meeting, Slack• Google Suite• Sharepoint• SEO Optimization• Canva• PC and MAC• JIRA

Diana C. Stephens, Phd, Mba, Cdcs, Cemp's Current Company Details
LHH

Lhh

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Career Consultant
Chicago, IL, US
Diana C. Stephens, Phd, Mba, Cdcs, Cemp Work Experience Details
  • Lhh
    Career Consultant
    Lhh
    Chicago, Il, Us
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  • Lhh
    Brand Specialist
    Lhh Dec 2024 - Present
    Jacksonville, Florida, Us
    In my role as a Brand Specialist at LHH, I work closely with clients to elevate their resumes and LinkedIn profiles, highlighting their accomplishments and key skills. Additionally, I conduct virtual group branding sessions to equip job seekers with the tools needed for their next career move.
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  • Mindful Job Alignment
    Strategic Career Transition Advisor
    Mindful Job Alignment 2022 - Present
    I help individuals who are unhappily employed or laid off with panic and anxiety, learn how to craft a personal mindfulness based career action plan so they can conquer their fears, get clarity and understand how to find a job quickly. I am an experienced customer centric coaching professional with a PhD in Holistic Coaching and an MBA in Marketing.You have to keep plowing forward relentlessly and persevere. I'll show you how. I help people go from stressed and confused to motivated and in control of their career. I am driven by being inspirational and supportive to others. I remind you job search does not need to hurt, I can help.I will lead you on an 8-part pathway that will help you create an action plan to shorten the time to landing. Think of me as your haven for support as you embark on your career transition. If you prefer DIY, I have an online program that will introduce you to the concepts of what to expect when in transition, space clearing in home or office, mindfulness, journaling, meditation, values assessment, career vision creation, law of attraction and job search action plan. Incremental income through side work is also discussed. I have a curated list of reading resources to share for career transitions and mindfulness.I offer team coaching through Job Networking Groups and 1:1 coaching support. I also have affiliates who can assist you with ATS proof resume writing and LinkedIn profile enhancement. Please visit my website today and sign up for my free list of "Top 10 Things to Do When You are Downsized" and my free E-book on "Mindfulness Meditation."I look forward to speaking with you to learn more about how I can support you in your career journey. Namaste!
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  • Instacart
    Customer Success Manager
    Instacart 2023 - 2024
    San Francisco, Ca, Us
    Manage Enterprise client focusing on implementation, training, and platform usage. Build cross-functional team partnerships with IT and Product teams to optimize platform efficiencies and enhance user experience. Implemented on time platform delivery to multiple client grocery banners. ARR $2MM ●Brought in on-time implementation rollout of pricing platform to multiple banners at regional grocer which enabled 3% increase in their profit margins.
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  • Symphonyai
    Customer Success Manager - Professional Services Division
    Symphonyai 2021 - 2022
    Palo Alto, California, Us
    Symphony Retail AI is the global leader in SaaS artificial intelligence-enabled solutions for FMCG retailers and CPG Manufacturers. From Customer Intelligence to personalized marketing, and merchandising and category management to supply chain and retail operations. We provide thought leadership and consultative services required to drive customer-centric collaborative engagement between CPG's and their retail partners. Managed Nestle Enterprise Relationship focusing on implementation, training, and platform usage. Oversaw four consultants. Interfaced with global IT, implementation, product, and training groups to streamline user experience. Budgeted and approved consultant finances. ARR $5MM.
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  • Symphonyai
    Senior Manager Cpg Engagement - Albertson'S Team
    Symphonyai 2019 - 2021
    Palo Alto, California, Us
    Managed, coached, and trained ten Enterprise CPG clients including, Kimberly Clark, Anheuser Busch, HP Hood, Lactalis, and Grupo Bimbo on platform usage. Supported vendor productivity. Built and sustained customer relationships. Defined effective user experience protocols to increase platform usage.● Awarded Product Improvement committee efficiency badge for 2020 by reducing JIRA ticket resolution time from 7 to 3 days.● Boosted client platform interaction by 23%.● Orchestrated collaborative partnership sessions with CPG vendors resulting in 150% increase in client platform interface.● Achieved 98% renewal rates. ARR volume $3.0MM.
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  • Iri
    Retail Client Solutions Consultant - Costco Global Operations
    Iri 2016 - 2019
    Chicago, Il, Us
    The Global Gateway Solutions team developed SAAS global integrated data sharing solutions that enable collaboration and joint business planning between retailers and suppliers. Oversaw global Enterprise Costco accounts in five countries. Supervised off-site global analytics team in India. Developed key partnerships between retailers and suppliers to generate joint strategic plans for growth and revenue building. Streamlined client contract merger process. Monitored and ensured successful service delivery for Costco Worldwide. Trained clients on IRI business solutions to resolve issues and amplify revenue. Awarded "Key Performer" 2016-2019. ARR volume $60MM.● Refocused data attribution model and new item mapping resulting in 7 day decrease in delivery time.● Chosen as "Team Lead Customer Advocate" for client mergers & acquisitions 2017-2019.
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  • University Of Illinois At Chicago
    Guest Lecturer
    University Of Illinois At Chicago 2016 - 2019
    Chicago, Il, Us
    Guest Lecturer for Retailing Class and Channels of Distribution Class for Third and Fourth year Bachelor of Marketing students.
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  • Css Industries, Inc.
    Territory Account Representative
    Css Industries, Inc. 2015 - 2016
    Atlanta, Georgia, Us
    CSS Industries is a consumer products company, engaged in the design, manufacture, and distribution of seasonal and all occasion social expression products. Controlled 2 state territory for retail ribbon and floral accessory items. Managed vendor relations with Jewel, Hy-Vee Food Stores, True Value, and FTD. Recommended strategic growth plans. Produced effective booths at trade shows. Territory Volume $3.5MM.● Partnered with CSS marketing team to successfully achieve $60K wholesale custom order with Jewel (+5 to LY)● Expanded territory increasing wholesale revenue by 7%.
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  • The Npd Group, Inc.
    Account Manager - Home
    The Npd Group, Inc. 2013 - 2014
    Port Washington, Ny, Us
    Researched, analyzed, and communicated extensive retail shopper insights to create long term strategic marketing plans for Jarden, Conair/Cuisinart, Hamilton Beach, Soda Stream, and Nespresso clients. Liaised with client product management teams and C-Level leaders to define competitive landscape and predict future market trends. Coached clients on online data base methodologies and utilization. ARR volume $5.0MM.● Awarded "Client Satisfaction Hall of Fame" status 2011-2014
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  • The Npd Group, Inc.
    Account Manager - Retail Business Group - Macy'S
    The Npd Group, Inc. 2011 - 2013
    Port Washington, Ny, Us
    Designed revenue growth strategies for Macy's through on-site product usage and analysis. Mapped market research and future trending predictions to EVPs of Planning and Merchandising for men's apparel, Handbags, Accessories, Jewelry, intimate apparel, and home store. Collaborated with analytics team to co-create client strategic merchandising plans. ARR volume $10MM.● Charted opportunity analysis supporting launch of Gold Toe women's socks achieving 14% increase in segment sales.● Guided launch of Hanes Underwear through NPD opportunity analysis.
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  • The Npd Group, Inc.
    Account Manager - Fashion
    The Npd Group, Inc. 2010 - 2011
    Port Washington, Ny, Us
    Established and nurtured relationships with seven accounts including Polo Ralph Lauren, PVH Corp, Haggar, and Lacoste. Advised team on effective financial recommendations and marketing solutions. Guided clients on strategic market expansion efforts, competitive trends, and wholesale delivery and revenue goals. Exceeded incremental sales goals. Collaborated with NPD Chief Industry Advisor, Marshal Cohen, on “state of market” landscape report to define future distribution goals for increased profitability. ARR volume $3.5MM.
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Diana C. Stephens, Phd, Mba, Cdcs, Cemp Skills

Retail Merchandising Competitive Analysis Market Research Management Marketing Crm Brand Management Customer Insight Strategy Consumer Products Cross Functional Team Leadership Leadership Business Development Sales Management Account Management Advertising Forecasting Business Planning Salesforce.com Fashion Training P&l Management Strategic Partnerships Fact Based Selling Category Management Communication And Negotiation International Accounts Customer Relationship Management

Diana C. Stephens, Phd, Mba, Cdcs, Cemp Education Details

  • Northwestern University
    Northwestern University
    Vocal Performance
  • Devry University
    Devry University
    Marketing
  • University Of Missouri-Kansas City
    University Of Missouri-Kansas City
    Vocal Performance
  • University Of Metaphysical Sciences
    University Of Metaphysical Sciences
    Holistic Coaching

Frequently Asked Questions about Diana C. Stephens, Phd, Mba, Cdcs, Cemp

What company does Diana C. Stephens, Phd, Mba, Cdcs, Cemp work for?

Diana C. Stephens, Phd, Mba, Cdcs, Cemp works for Lhh

What is Diana C. Stephens, Phd, Mba, Cdcs, Cemp's role at the current company?

Diana C. Stephens, Phd, Mba, Cdcs, Cemp's current role is Career Consultant.

What is Diana C. Stephens, Phd, Mba, Cdcs, Cemp's email address?

Diana C. Stephens, Phd, Mba, Cdcs, Cemp's email address is di****@****lai.com

What is Diana C. Stephens, Phd, Mba, Cdcs, Cemp's direct phone number?

Diana C. Stephens, Phd, Mba, Cdcs, Cemp's direct phone number is +131295*****

What schools did Diana C. Stephens, Phd, Mba, Cdcs, Cemp attend?

Diana C. Stephens, Phd, Mba, Cdcs, Cemp attended Northwestern University, Devry University, University Of Missouri-Kansas City, University Of Metaphysical Sciences.

What are some of Diana C. Stephens, Phd, Mba, Cdcs, Cemp's interests?

Diana C. Stephens, Phd, Mba, Cdcs, Cemp has interest in Animal Welfare, Education, Arts And Culture, Health.

What skills is Diana C. Stephens, Phd, Mba, Cdcs, Cemp known for?

Diana C. Stephens, Phd, Mba, Cdcs, Cemp has skills like Retail, Merchandising, Competitive Analysis, Market Research, Management, Marketing, Crm, Brand Management, Customer Insight, Strategy, Consumer Products, Cross Functional Team Leadership.

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