Diana Domm Smythe Email & Phone Number

Canada

Canada

Regina, Saskatchewan, Canada

As interim director for the application services division of ISM Canada I am accountable for the leadership, strategy, and execution of our application management, project management, and professional services teams. These teams support internal and external customers across Canada. I am motivated by developing and refining our services and delivery aimed at improving the overall customer experience. I work with an exceptional team of leaders and experts in IT, consulting, and project… Show more As interim director for the application services division of ISM Canada I am accountable for the leadership, strategy, and execution of our application management, project management, and professional services teams. These teams support internal and external customers across Canada. I am motivated by developing and refining our services and delivery aimed at improving the overall customer experience. I work with an exceptional team of leaders and experts in IT, consulting, and project management to create solutions and achieve customer success outcomes. Show less

Saskatoon, Sk

Providing leadership, market insight, and product management oversight, in this role I am accountable for developing and amplifying the ISM Canada brand and strategy to deliver exceptional value for our customers. I lead the development and implementation of corporate strategy, vision, and the action plan to achieve sustainable growth. Marketing, communication, product management, corporate philanthropy, brand management and the overall customer experience are critical aspects of this role. I… Show more Providing leadership, market insight, and product management oversight, in this role I am accountable for developing and amplifying the ISM Canada brand and strategy to deliver exceptional value for our customers. I lead the development and implementation of corporate strategy, vision, and the action plan to achieve sustainable growth. Marketing, communication, product management, corporate philanthropy, brand management and the overall customer experience are critical aspects of this role. I engage a collaborative leadership style and empower my colleagues in decision making and execution. Show less

Saskatoon, Sk

Accountable for developing and executing Go-To-Market strategies and plans, leading development teams through the execution of a product-introduction process, being the expert in market intelligence as it relates to ISM lines of business, measuring success through a series of KPIs, and making recommendations on product gaps and market opportunities.

Saskatoon, Sk

Acting as the voice of the customer, represent the customers’ interests to ISM, andrepresent ISM to the customer as a key member of the Account team. Lead a team of professionals in the delivery of contracts and change orders of varying degrees of complexity focused on Applications and Infrastructure Services Delivery. Work with all ISM Canada divisions to leverage knowledge, tools, and training in order to optimize project delivery, quality and costs. Regularly lead ISM account planning… Show more Acting as the voice of the customer, represent the customers’ interests to ISM, andrepresent ISM to the customer as a key member of the Account team. Lead a team of professionals in the delivery of contracts and change orders of varying degrees of complexity focused on Applications and Infrastructure Services Delivery. Work with all ISM Canada divisions to leverage knowledge, tools, and training in order to optimize project delivery, quality and costs. Regularly lead ISM account planning and objective setting in both the customer setting and the internal setting. Regularly lead customer service meetings reviewing outstanding problems and obtaining/delivering project updates.Lead and/or coordinate the following activities:• Management of service levels agreements (SLA)• Management of financial results• Management of customer satisfaction• Management of service delivery contracts• Monitoring of problems and changes• Monitoring of major incidents• Monitoring of projects• Support of customer Strategic Partnerships with ISM/IBM account teams Show less

Responsible for all arts programming from contract initiation through event evaluation and client service functions at the Station Arts Centre. Responsible for creating, implementing and evaluating the organization’s strategic planning program. Assess the effectiveness of the arts programs and make recommendations based on these assessments to the Board of Directors. Responsible for the overall financial health and viability of the organization.Create an effective sponsorship strategy… Show more Responsible for all arts programming from contract initiation through event evaluation and client service functions at the Station Arts Centre. Responsible for creating, implementing and evaluating the organization’s strategic planning program. Assess the effectiveness of the arts programs and make recommendations based on these assessments to the Board of Directors. Responsible for the overall financial health and viability of the organization.Create an effective sponsorship strategy that has fostered mutually beneficial relationships between corporate sponsors and the organization. Cultivate relationships with both new and existing clients to ensure total satisfaction in all programs and events.Responsible for programming, including both the creation of new programs and the maintenance and improvement of existing ones. Expanded community programming through conducting needs assessments and identifying and managing resource allocations. Conducted feasibility research and, after managing program implementation, evaluated success and made recommendations for improvement. Functioned in a leadership capacity amongst a broad range of stakeholders within the business community, on Boards of Directors, and among committee volunteers. Show less

Managed variety of pre-production activities such as rehearsals, production meetings, scheduling, and communications between multiple stakeholders. Responsible for seamless execution of each performance including post-show report communications throughout duration of the run.

Master Of Business Administration (Mba)

Bachelor Of Fine Arts (Bfa), Technical Theatre/Theatre Design And Technology

Specialization in Stage Management

Certificate In Business Administration, Level 1