Diana Eastes Email & Phone Number

United States

Working with business users to understand, define, and document project requirementsDeveloping and executing test scriptsDeveloping and leading user training sessionsLeading small- to large-sized projectsInterfacing with clinical systemsPrioritize work and meet strict deadlines for fast-paced production-oriented projectsCreating projects in Microsoft Project and VisioManage competing resources and prioritiesUser problem and solution identification and resolutionWorking with a collaborative teams for new project developmentPro-active initiative and ability to reach out to ensure tasks and deliverables are met, risks and mitigation strategies uncoveredBuilding relationships that inspire trust and sharing information for building new system requirementsSQL Lite query management

Nashville Metropolitan Area

Analyzing product delivery or supply chain processes to identify or recommend changes.Managing route activity including invoicing, electronic bills, and shipment tracing and maintaining databases of logistics information. Reconciled over $935,000,000 worth of COVID-19 purchases and submitted to FEMA.Grant Management and grant entry as COVID-19 lead FEMA POCInterpreting data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing or distribution, supplier management, or transportation.Providing ongoing analyses in areas such as transportation costs, parts procurement, back orders, or delivery processes.Develop or maintain payment systems to ensure accuracy of vendor payments. Prepare purchase requests and track for delivery and payment.Prepare reports on logistics performance measures.Confer with logistics management teams to determine ways to optimize service levels, maintain supply-chain efficiency, or minimize cost.Remotely monitor the flow of vehicles or inventory, using Web-based logistics information systems to track vehicles or containers.Special projects as requested.

Greater Nashville Area, Tn

Leading, developing, and maintaining inventory billing and asset management procedures as well as managing cadet tracker Access database for reporting and trending.My role was to develop any performance analysis for the department and to assist in any other tasks as needed regarding business and performance analysis and inventory and asset management.Created and organized staff on best practices that were created for departmental goals and objectives. Created workflows, maintained the Disaster Recovery plan, set-up internal procedures for assigning daily tasks to other staff, and miscellaneous tasks as required.Prepared and provided the risk assessment and the yearly audit. Internal helpdesk to resolve basic IT departmental issues that did not require an IT administrator or admin access.

Greater Nashville Area, Tn

Creating internal training guides for staff and new training objectivesCreating access databases for user and inventory maintenanceChange requests for internal and external systemsDepartmental Change AgentAnalyzing daily performance of the departmentCreating operational workflows and business processesProcessing new hire information and accessCreated SOPs for Facility Operations and Disaster RecoveryInventory ManagementManage user support for MSDM and FileBound systems and provide system training

Greater Nashville Area, Tn

Developed new requirements for Medicaid Mandatory Responsible and SanctionsCreated new workflows and wireframesDeveloped the new business processes and procedures to meet the state’s mandated Medicaid requirementsWorked as a Business Analyst to meet requirements for operational documentationCreated Visio workflow and wireframe diagrams and accompanying training documentationCreated call scripts for Enrollment Call CenterTested new Enrollment SystemEdited letters for go-live

Nashville

Testing new system development in multiple environmentsCreating training guides for staffQuality Assurance testing for operational complianceManaging, creating and running TVP's with Test TeamCreating operational workflows and business processesChange requests

Nashville

Helpdesk support for new TennCare web based systemRemedy ticket entry and escalationTesting new system development in multiple environmentsCreating scripts for call center, Remedy, and trainingCreating training guides for Help Desk support staffSmoke testing when system has been redeployedORT and OST Training and testing of guidesQuality Assurance testing for contract complianceEditing and running TVP's for BA Test TeamEmployee On-Boarding ProcessOrdering Supplies/InventoryWorking for four different internal teams to facilitate system cohesion

Greater Nashville Area, Tn

Acted as the primary point of contact for divisions like Tennessee State Library and Archives and the Regional libraries for IT support and customer service.Participated in various programs like Edison training, Remedy training, and Active Directory training.Conducted monthly help-desk reports for users to determine ticket time completion.Created several IT reports including budget reports, Remedy ticket tracking, and iPhone users report.Created non-IT reports like inventory management and surplus reports.Working on compiling data for Information Systems Plan that helped departments plan their next four years of equipment purchases and organized and drafted all support requests.Acted as technical support first line of defense for the IT department.Experience with Remedy Service catalog and submitting requests for IT services.Maintained databases for and did data entry to inventory, customer service tracking, and purchases.Divisional inventory and surplus management for multiple divisions for the Secretary of State’s department.Was responsible for placing departmental orders and finding compatible quotes for multiple divisions simultaneously, including the Tennessee State Library and Archives and Regional libraries.Was leading the new initiative for an Internal Helpdesk for SOS users including basic trouble-shooting.Was responsible for creating log-in accounts in the Active Directory systems and Exchange accounts through Remedy.Responsible for scheduling appointments, arranging travel for employees, and customer service.Created the process for inventory and surplus management with the Property Officer.Created MS Visio floor plans for the entire department.Expert in Microsoft suite and Microsoft Visio.Have created various training materials including word documents, pdfs, and power point presentations.Conducted various training sessions for business users in various state agencies and also the advanced support staff.

Acted as the primary point of contact for the department and the outside clients that were requesting public information.Created the Access database to track the Employee Charitable Campaign donations for the department employees, and maintained the records.Compiled data for the Employee Charitable Campaign.Scheduled appointments for the auditors, and arranged travel for employees.Processed registrations and daily accounting reconciliation.Involved and managed archiving, equipment inventory management, filing, and customer service.