Diana Collins Email and Phone Number

Manage Gift Processing Team: In charge of hiring, training, performance evaluations, project management, and daily responsibilities for team of three Development and Grant Operations Associates and CoordinatorsResponsible for creating, maintaining, and communicating gift compliance policies, and the policies and procedures governing gift booking, counting, reporting, acknowledgment, and receiptingResponsible for new fund creation and gift and fund reconciliation with the Finance OfficeOversee special projects designed to maintain data integrity and best practice records management both within the Blackbaud Raiser’s Edge database and withoutDevelop and maintain quality control standards related to gift and grant processingDevelop and socialize training resources tailored to enhance staff understanding of gift agreements, funds management, and other areas of gift compliance

Participate fully in planning and management activities as they relate to designing and conducting analyses, developing metrics and goals, and mining data to increase fundraising effectivenessCreate and oversee the prospect management system in actual practice; develop, implement, and manage the internal systems of prospect identification, cultivation, solicitation, and stewardshipDevelop, implement, and document processes that ensure the integrity and security of information and compliance with fundraising policiesResponsible for enhancement, customization, and process automation within the Salesforce database, prospect management system, and reporting and data analysis

Serve as mentor to the Fundraising Data Coordinator Develop automated processes, tools, reports, and dashboards for Salesforce databaseCollaborate with web team to enhance and troubleshoot Salesforce integration with online giving platform

Implemented and launched online giving platform with seamless Salesforce database integration and automationDeveloped and implemented digital tools and systems necessary to successfully execute fundraising campaigns and appealsAdministered Salesforce database; automated fundraising and financial reporting processes; improved use and interface of database in order to monitor, track, and analyze effectiveness of fundraising communications and appealsEvent management; Support for Board of Trustees

The ILA Community Network (ILACN) is the charitable arm of ILA Vietnam. It aims to make a realdifference to the lives of disadvantaged children in the communities in which ILA operates in Ho Chi Minh City, Hanoi, Vung Tau, and Danang in Vietnam.• Provided operational oversight to five Vietnamese non-profit organizations: Go VapOrphanage, Ung Buou Cancer Hospital, Little Rose Warm Shelter for girls, Green BambooShelter for boys, and Bung Sang Shelter for the Visually Impaired.• Managed coordinator team of seven and liaised between organization directors to assess educational (formal and non-formal) and financial needs of children and families who benefit from organization services• Collaborated with coordinator team and organization directors to develop educational programming within the scale and scope of ILACN volunteer programs in order to meet those needs• Oversaw volunteer programs and activities• Raised and allocated funds to help meet needs beyond the scale and scope of volunteerprograms; Managed fundraising and operating budgets, maintained associated accounts

Provided instruction in both Business Management and English as a Foreign Language to adult and young learners through Martin College Australia Business Diploma Program and ILA Language Courses using language immersion, participatory learning techniques, and communicative language teaching methods