Developed customer experience strategies that improved client satisfaction by 25%.Coordinated internal communication and managed projects that fostered a sense of belonging among employees, contributing to an 85% employee satisfaction rate.Conducted market analysis to identify opportunities, optimizing the organization’s global strategy.Key Skills: Customer Journey Mapping, Stakeholder Engagement, Agile Project Management, Market Research, Strategic Communication.Achievements: Increased brand awareness by 55% and participated as a speaker at industry conferences on market trends.

Supervised the creation and execution of internal communication strategies, enhancing employee engagement and brand perception.Developed marketing campaigns targeting the pharmaceutical industry, collaborating closely with medical stakeholders.Key Skills: Digital Marketing, Content Creation, Campaign Analysis, Relationship Management, Cross-Functional Collaboration.Achievements: Improved lead conversion rates through continuous campaign analysis and enhancements.

Directed daily operations and led multiple marketing strategies and campaigns that increased brand equity and value. Conducted comprehensive market analyses to identify target customers, define customer needs, and prepare messaging that would generate demand for services. Built a team to carry out goals and integrate new processes and workflows that enhanced outcomes and elevated the quality of services provided. Launched internal campaigns to build a consensus among personnel and increase engagement.● Negotiated with headquarters regarding franchise conditions, vital in upholding the integrity of the company.● Investigated how the brand compared to the competition and conducted extensive market research to identify opportunities to increase market share.

Supervised the development of internal communications, ensuring alignment with marketing strategies.Executed a complete rebranding of Finconsum to Caixa Consumer Finance, increasing visibility and connection with customers.Key Skills: Internal Communications, Brand Strategy, Content Development, Performance Measurement, Market Analysis.Achievements: Enhanced internal and external communications, elevating brand recognition in the market.