Diana Gordon Email & Phone Number

Phoenix, Arizona, Us

-Acquisitions- Lead/Manage/Coordinate Acquisition Data Loads: EIB Prep, Employee Load and Audit-ServiceNow- Manage ServiceNow Ticket/Catalog System including Reports, Dashboards & SLA’s-Workday HCM-Manage and prep data to prepare for system migration/conversion from Lawson 10 to Workday HCM.Create custom reports to prep EIB’s for finance migration/conversion (Lawson to Oracle).Engage in system testing, feedback and corrections during all conversion processes.Audit & correct employee data in Workday HCM including the support of SOX auditsCoordinate company organizational data maintenance (EIB Loads)Creates and schedules reports for field employees upon request. Collaborates and creates sop's and job aids to document process and record changes in processes as they evolve.Works closely with HR Field and HR Systems to better identify system improvement opportunities.Relays and communicates our processes to the field, as necessary, to better equip Workday end users.Performs system testing and documentation for configuration changes made upon request.Collaborate Closely with Work Stream Leads and Stakeholders (Completion of Projects)First Line Support: HCM, Report, Comp, Talent/Perf, Learn and Recruit Modules 35k+ Employees

Phoenix, Arizona, Us

-Lawson 10 (HCM)-Managed and processed daily corrections and mass data uploads for HR field partners.Responsible for the creation and documentation of all HRIS processes.Setup company-related data congruent to financial accounting setup, to ensure availability for assignment and proper allocation.

Phoenix, Az, Us

Phoenix, Arizona, Us

-Labor Relations-Assist Labor Relations Specialist with reporting processes, procedures and documentation.Configuration TestingUnion / Trust Fund Audits-Equifax-Coordinated go-live to transition verification process to The Work Number.Manage relationship regarding The Work Number, unemployment and WOTC program.Responsible for unemployment claims, decisions, hearings & state wage audits -SAP/Success Factors-New hire processing, onboarding, (E-Verify), maintenance and term personnel in SAPWorked within sandbox, QA and ProductionConfiguration testing in QA to approve go live in ProductionTested Employee Central/Success Factors functionalityCreation of quick reference guides for migration project to move system of records to Employee Central/Success Factors.

Phoenix, Arizona, Us

Support 50,000+ external associates (stores, DC’s and corporate)Process verification's, reports and password resets for various payroll systemsCommunicate via phone, email, fax & mail Meticulously document each transaction (50-60/day)Accomplishments: People Pulse Newsletter (graphic/layout) / ESS/MSS Online Manual and Shared Services Re-branding committee / Responsible for monthly Care Card report / Canada holiday database creation - the management and training / Created and maintain Solution Center instructional application guide / I have created more than 20 templates from that this team fully utilizes on a daily basis / process improvement initiator, creative lead responsible for forms, templates, reports, library documentation, LMS publisher and miscellaneous projects.

Phoenix, Arizona, Us

Edit payroll punches per store, field, DC and SSG request (weekly and bi-weekly); Run payroll error reports in and fix/edit punch data; Process status changes for company-wide associates (promotions, transfers, increases, etc.)Additional Projects: Tasked to track and chart all incoming voicemail to determine call volume and redistribution of responsibilities.

Phoenix, Arizona, Us

Reset passwords for PetSmart associates; Assist with site navigation, troubleshooting, educating, etc.; Support payroll department in administrative capacity.Additional Projects: Managed communication with all PA stores, regarding new required tax forms for all PA associates.

Tempe, Az, Us

Assist customers via telephone and email with login issues, navigation, technical concerns, account status, account maintenance, existing products, renewals, adjustments and with purchase of new products.

Enter military sponsor & family beneficiary entitlement information into Department of Defense (DoD) government database.

Recruited by field leadership to relocate back to Arizona division responsible for service to all of Arizona plus El Paso, TX for all ebusiness training needs.Accomplishments: I designed and developed all of my own instructional material for both online webinar and classroom sessions. I also was the first of my team to create online Internet forms to replace paper and email requests. Their creation helped streamline the process as well as provide time/date stamps which were important for SLA's and ISO certification. My counterparts in other states used my ideas and materials. Within a year or so all divisions were required to do the same.

Recruited by corporate leaders to relocate to our headquarters to train all call center agents for centralization.

Multi-task incoming telephone calls and email in support of E-way Internet ordering system; Assist customers internal/external with login, navigation, etc.; Maintain custom bulletin pages via HTML.Accomplishments: I created instructions to perform a tedious and meticulous operation using spreadsheets, MS Access and a graphical user interface (GUI). The instructions and process I outlined in a step-by-step guide were immediately adopted by my corporate headquarters, posted on our company intranet thus shared with the entire field, making this cumbersome task an easy one.

Research and process special orders, furniture orders; provide quotes for fulfillment of purchase orders and requisitions; Remain sensitive to the special needs of customers.

Initially elected Team Lead by Ops Manager, I was quickly promoted to supervisor over team of data entry specialists; Supervise the processing of office supply orders, returns, credits, etc.Accomplishments: a.) I compiled, created, printed and bound training material for all 20 members of our customer service department and it quickly became the foundation given to all new associates entering the company, regardless of their position. This was due to the scope of information outlined and presented. The collection of product knowledge, internal procedures and policies were company-wide and complete. b.) I was elected entry-level trainer for all new hires, for my division, while also maintaining supervisor duties over data entry department. I trained all new inductees, including our supervisors, managers and VP's.

Recruited from smaller company to join the team by word of mouth; Answer incoming phone call orders, pickups, shortages, damages, credits, re-bills; Perform accurate customer account maintenance in DMS.Accomplishments: Hand-picked and promoted within 6 months of employment to Team Lead over one third of customer service team

Associate’S Degree, Computer Technology

Interior Design

Interior Design

Microcomputer Studies

General Studies; General Studies

Education record