Diana Hvorik Email & Phone Number

Gdańsk, Pomorskie, Pl

Gdańsk, Pomorskie, Poland

- Sales & Customer Success Alignment: Partnered with Sales to guide enterprise customers through their trial phases, ensuring smooth transitions to long-term partnerships and identifying opportunities for growth.- Cross-Functional Collaboration: Worked closely with Product and Marketing teams to ensure seamless customer experiences and align product features with client needs, driving higher product adoption.- Team Leadership & Development: Mentored and coached a team of 2 people, providing guidance on complex customer cases, renewals, and day-to-day operations, fostering a culture of growth and excellence.

Gdańsk, Pomorskie, Poland

- Customer Relationship Growth & Retention: Built strong, long-term relationships with enterprise clients, ensuring they achieved their business goals through effective use of SplitMetrics products, driving both customer satisfaction and loyalty.- Quarterly Business Reviews (QBRs): Led quarterly business reviews that provided actionable insights and helped clients optimize their Apple Search Ads campaigns, improving their performance and ROI.- Onboarding & Product Enablement: Delivered engaging product demos and personalized onboarding sessions, empowering clients to quickly realize value from the platform and streamline their ad campaigns.- Industry Insights & Best Practices: Acted as a trusted advisor by sharing industry trends and best practices, helping clients stay ahead in their campaigns and improve their ad spend efficiency.

Belarus

As a dedicated Customer Success Manager at SplitMetrics, I empower top User Acquisition (UA) managers to optimize their Apple Search Ads campaigns and achieve outstanding results by doing:- Apple Search Ads Campaign Optimization: Analyzed campaign performance data to provide actionable insights, enabling clients to optimize their strategies and consistently exceed their KPIs.- Proactive Client Recommendations: Delivered timely, data-driven recommendations that assisted clients optimize campaigns and stay ahead of industry trends, increasing customer retention by 20%.- Industry Knowledge & Professional Growth: Maintained up-to-date industry expertise through continuous learning, ensuring clients consistently took the right actions in a rapidly changing landscape.

Minsk, Belarus

- Event Support & Maintenance: Delivered on-site technical support for holographic wall installations at global exhibitions (such as Grammy Awards, CES, MWC) ensuring flawless operation and client satisfaction.- 24/7 Client Support: Provided real-time technical assistance through multiple channels, ensuring rapid issue resolution and high customer satisfaction.- Technical Troubleshooting: Diagnosed and resolved software and hardware issues remotely, reducing client downtime and enhancing operational efficiency.- Client Feedback & Collaboration: Collected and relayed client feedback, including feature requests and bug reports, to the Development team for product improvements.

Minsk, Belarus

- AI Model Training: Assisted in training AI models by preparing and processing data, ensuring the information fed into the system was accurate and useful for improving the AI's performance.- Collaboration with Teams: Interacted with data scientists and engineers to ensure the AI models were trained on the right data, providing valuable feedback for improvements and adjustments.- Training & Support: Helped train team members on how to manage and label data for AI projects, ensuring smooth workflow and consistent results across the organization.

Minsk, Belarus

- Business & Technical English Instruction: Taught business and technical English to students of all levels, helping them communicate confidently in professional settings.- Engaging, Personalized Lessons: Created tailored lessons that made complex topics accessible, fostering student engagement and success.