Diana Granados Email & Phone Number

Herndon, Virginia, United States

United States

Herndon, Virginia, United States

Herndon, Usa.

- 2nd level fix rate in accordance with departmental KPI's.- Provide leadership for the Americas Team in the absence of appropriate IT management (October 2018 - March 2019).- Communication bridge between UK and US - Group IT. - Continuously strive to offer an excellent level of customer service.- Provide hardware, software and end-user support as required and in-line with documented procedures/SLA targets.- Ensure adherence to Group IT policies at all times.- Raising changes in-line with the documented procedures and timescales.- Work with 3rd party suppliers to provide and resolve IT services.

Mexico City Area, Mexico

Develop new ideas that support and empower the IT growth along with the company structure.Implementing and deploying ISMS as corporate requirements.Keeping up the BMP and its continuity.Risk scope and evaluation for IS and BCP, action plans and mitigation.Local tech Support: On Site and remote. Also IT & Admin Support activities as mentioned earlier.

Mexico City Area, Mexico

- IT Administrator / Help Desk for BSI Mexico region. Helping users from all Mexico region with laptop or desktop issues, fixing network connectivity problems (without running in circles), managing AD accounts and Exchange server profiles, computer updates and maintenance (hardware and software), back up file information, re-image, load and restore profile information, keep registries for support at Remedy, computers and SITE back ups within our ISMS, followed by all IT Administrators / Help Desk global team. - BSI Entropy™ Software client support. Occasional Entropy Support (corp. Software) with Demos, Remote Implementation, Local and On-site Courses for costumers. Some courses given for clients directly On-site at Argentina and Chile as they needed. - Human Resources and Administration Assistant. Creation of reports for the HH.RR. and Admin area, communication and tracking with providers. - Social Responsability champion for Mexico area (1yr), helping with the organization of Social Responsibility events and fundraising for WaterAid America and some local Institutes. - Starting an annual event for the benefits of recycling electronic devices and how to do it properly, sending all our electronic and some other kind of waste material to a certified recycling local center: EcoAzteca.- Science fanatic.

Mexico City Area, Mexico

Contact with providers and clients, Packing and mailing, answer, transfer and conference calls, supplies administration, manage Cleaning personnel.- Training assistantFile managing and organization for internal audit.- IT assistantHelping users from Mexico local office with laptop or desktop issues, fixing network connectivity problems.- HH.RR assistantGeneral administrative tasks, reports, creating a strong link with our providers. - Occasional BSI Entropy™ Software client supportRemote implementations and local courses for costumers.

Mexico City Area, Mexico

Computer Engineering

Activities and Societies: @esc

Organizational Psychology